People Operations Associate

HIAS; Silver Spring (MD); On-site; USD 60,000 - 65,000; Full time

Job summary

HIAS seeks a People Operations Associate to support administrative tasks and services for the HR department, including timekeeping, onboarding, offboarding, employee relations and benefits administration. This role reports to the Associate Director, Benefits & Payroll.

The ideal candidate is highly motivated, organized, and detail-oriented with strong communication and customer service skills. The position is based at HIAS headquarters in Silver Spring, Maryland, with a salary range of

Qualifications

• Undergraduate degree preferred.
• 1-2 years of experience in customer service, administrative support, HR or People Operations.
• Experience handling HR paperwork (performance reviews, applications, I-9 forms).
• Ability to maintain confidentiality and articulate knowledge of HR processes.
• Excellent written and verbal communication, and strong organizational skills.

Responsibilities

• Provide high level customer service to the People Operations department.
• Serve as point of contact for employee People Operations information via phone, email, and mail.
• Maintain the timekeeping database and review timesheets for corrections and approvals.
• Support onboarding, offboarding, and employee changes for headquarters staff.
• Process and reconcile monthly vendor billing and invoices.
• Provide administrative support for file maintenance (physical and electronic).
• Coordinate employee engagement initiatives.
• Assist with wellbeing research and resource development.
• Update and maintain the People Operations HIASnet page.
• Support scheduling for the People and Culture team.
• Back-up Administration Coordinator by answering phones and directing callers.
• Perform other duties as needed.

Skills

Customer service

Administrative support

HR/People Operations

Communication

Time management

Presentation skills

Education

Undergraduate degree

Tools

MS Office

Job description

Position Summary

HIAS seeks a People Operations Associate to support administrative tasks and services supporting effective and efficient operations for the HR department, including timekeeping, onboarding, offboarding, employee relations and benefits administration. This role will report to the Associate Director, Benefits & Payroll. The ideal candidate is a highly motivated, organized, detailed-oriented problem solver with an appreciation for accuracy and documentation. They should be a driven individual with excellent communication and customer service skills, and a good knowledge of human resources.

Note, this position is based at our headquarters in Silver Spring, Maryland.

The salary range for this position is $60,000-65,000.

Essential Functions

• Support the People Operations department and provide a high level of customer service.
• Serve as a point of contact for all employee People Operations related information, including phone calls, email, HR Inbox and mail inquiries, ensuring accurate and timely customer service.
• Maintain the timekeeping database, make corrections as needed and review semi-monthly timesheets, contacting employees and supervisors on timesheet corrections and approvals.
• Support the onboarding, offboarding and employee changes of headquarters staff.
• Process and reconcile monthly vendor billing and invoices to ensure adequate and timely allocations and payments.
• Provide administrative support for physical and electronic file maintenance.
• Coordinate employee engagement initiatives.
• Assist with employee wellbeing research and resource development.
• Assist with updating and maintaining the People Operations HIASnet page.
• Support with the larger People and Culture team with scheduling as needed.
• Serve as a back-up to the Administration Coordinator by answering phones and directing callers to appropriate departments, as necessary.
• Perform other duties as assigned.

Qualifications & Requirements

• Undergraduate degree preferred.
• 1-2 years of prior experience in customer service, administrative support, Human Resources or People Operations.
• Experience in identifying and organizing various HR related paperwork, including performance reviews, employee applications and staff I-9 forms.
• Ability to demonstrate confidentiality and articulate knowledge of HR processes.
• Excellent communication (oral and written) and presentation skills.
• Strong project management, time management and customer service skills.
• Proficient with MS Office Word, Excel and PowerPoint.
• Ability to work with a diverse group of individuals to complete projects and tasks.