People Operations Associate

HIAS Europe; Silver Spring (MD); On-site; USD 60,000 - 65,000; Full time

Job summary

HIAS Europe is seeking a People Operations Associate to enhance administrative support within the HR department. This position is based at our headquarters in Silver Spring, Maryland, and offers a salary range of $60,000-$65,000.

The ideal candidate should possess strong customer service skills, proficiency in MS Office, and 1-2 years of relevant experience in human resources or administrative roles. Key responsibilities include supporting onboarding, handling inquiries, maintaining databases, and more.

Qualifications

• 1-2 years of experience in customer service, administrative support, HR, or People Operations.
• Ability to maintain confidentiality and knowledge of HR processes.
• Experience in organizing HR related paperwork.

Responsibilities

• Support People Operations department with customer service.
• Handle all employee inquiry communications efficiently.
• Maintain timekeeping database and review timesheets.
• Assist in onboarding and offboarding processes.

Skills

Customer service skills

Communication skills

Project management

MS Office proficiency

Education

Undergraduate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Position Summary

HIAS seeks a People Operations Associate to support administrative tasks and services supporting effective and efficient operations for the HR department, including timekeeping, onboarding, offboarding, employee relations and benefits administration. This role will report to the Associate Director, Benefits & Payroll. The ideal candidate is a highly motivated, organized, detailed‑oriented problem solver with an appreciation for accuracy and documentation. They should be a driven individual with excellent communication and customer service skills, and a good knowledge of human resources.

Note, this position is based at our headquarters in Silver Spring, Maryland.

The salary range for this position is $60,000-$65,000.

Essential Functions

• Support the People Operations department and provide a high level of customer service.
• Serve as a point of contact for all employee People Operations related information, including phone calls, email, HR Inbox and mail inquiries, ensuring accurate and timely customer service.
• Maintain the timekeeping database, make corrections as needed and review semi‑monthly timesheets, contacting employees and supervisors on time sheet corrections and approvals.
• Support the onboarding, offboarding and employee changes of headquarters staff.
• Process and reconcile monthly vendor billing and invoices to ensure adequate and timely allocations and payments.
• Provide administrative support for physical and electronic file maintenance.
• Coordinate employee engagement initiatives.
• Assist with employee well‑being research and resource development.
• Assist with updating and maintaining the People Operations HIASnet page.
• Support the larger People and Culture team with scheduling as needed.
• Serve as a back‑up to the Administration Coordinator by answering phones and directing callers to appropriate departments, as necessary.
• Perform other duties as assigned.

Qualifications & Requirements

• Undergraduate degree preferred.
• 1-2 years of prior experience in customer service, administrative support, Human Resources or People Operations.
• Experience in identifying and organizing various HR related paperwork, including performance reviews, employee applications and staff I-9 forms.
• Ability to demonstrate confidentiality and articulate knowledge of HR processes.
• Excellent communication (oral and written) and presentation skills.
• Strong project management, time management and customer service skills.
• Proficient with MS Office Word, Excel and PowerPoint.
• Ability to work with a diverse group of individuals to complete projects and tasks.