People Operations Associate

Chelsea Piers; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Chelsea Piers in New York is seeking an organized People Operations support professional to help manage onboarding, employee questions, and reporting that keeps us compliant and informed.

You’ll contribute as our team modernizes systems and workflows, gaining broad exposure across the employee lifecycle. This is a great fit for those starting in HR or operations, or seasoned admins looking to specialize in People Ops.

Qualifications

• Supports onboarding logistics and employee questions.
• Maintains organized HR processes and reports for compliance.
• Assists with background checks and background verification processes.

Responsibilities

• Post, update, and manage job postings and onboarding checklists.
• Provide first-line support for employee inquiries via internal channels.
• Process password resets and system access requests within HR platforms.

Skills

HR Operations

Onboarding

I-9 verification

Payroll systems

Customer service

Attention to detail

Communications

Education

Bachelor’s degree or equivalent

Tools

Paycom

Job description

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers.

About the Opportunity:

Chelsea Piers' People Operations team supports over 1,600 employees across our sports, fitness, and events venues in the Greater NYC area. We're looking for someone who takes real care with the details - accurate, consistent, and reliable in the day-to-day work that keeps our team running and helps provide the best possible support to our employees.

This role supports a wide range of essential People Ops functions, from onboarding logistics to employee questions to the reports that keep us compliant and informed. As our team continues to modernize its systems and workflows, you'll have the chance to see those changes take shape and provide input along the way.

This is a strong fit for someone early in an HR or operations career looking for broad exposure across the employee lifecycle, or an experienced administrative professional ready to specialize in People Operations.

What You'll Do:

Office Management

• Greet and assist all Chelsea Piers Management (CPM) guests and employees
• Provide excellent customer service and hospitality to CPM guests and employees
• Maintain a positive attitude and take initiative
• Monitor visitor access and maintain security awareness
• Answer, screen, and transfer phone calls
• Receive and sort office mail and packages
• Maintain office supplies by keeping the copy room organized and ordering and inventorying supplies
• Deposit all checks collected in CPM via remote deposit
• Return all deposited checks and report to corresponding AR contact
• Handle a variety of tasks from our CPM department heads (Finance, Marketing, Operations, People Ops, Technology) including, but not limited to, data entry, filing, scheduling, and special projects as assigned

Recruitment & Onboarding

• Post, update, and remove job listings across job boards, keeping postings accurate as roles open and close
• Initiate and track background checks, onboarding checklists, and I-9 verification, following up on outstanding results
• Maintain an organized inventory of job descriptions with standardized language and formatting
• Assist with bulk hiring needs, including standardized rejection notices
• Audit our presence on job sites and help keep employer profiles current
• Assemble and distribute welcome packets, and coordinate first-day logistics like name tags and gym membership setup

Employee Support

• Serve as a first point of contact for employee questions submitted through our internal help channels, answering routine questions directly and routing anything sensitive or complex
• Process password resets and basic system access requests across our HR platforms
• Help administer employee recognition programs including the High Five and All-Star Programs

Reporting & Compliance

• Pull and distribute recurring compliance reports - including outstanding I-9s, inactive employee records, and mandatory training completion - and send reminders to managers and employees to close gapsTrack and send reminders for outstanding PTO requests via Paycom, keeping managers on schedule
• Prepare recurring people reports including weekly all-staff reports, monthly attrition/turnover, and new-hire reports

Benefits Administration

• Confirm daily timesheet change approvals and monitor 401(k) eligibility milestones as employees reach plan thresholds
• Process Tuition Assistance and Calm App requests, tracking submissions and communicating with employees about eligibility

Additional Duties

• Coordinate logistics for internal meetings and events, including space setup and materials
• Keep People Ops shared files and resources organized and current
• Maintain directories and distribution lists
• Support special projects and other duties as assigned