Housekeeping Supervisor

Chelsea Piers; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Complimentary All-Access to health clubs

Safe/Sick Time

Employee Referral Program

401K Savings and Retirement Plan

Opportunities for growth

Job summary

Chelsea Piers is seeking a Housekeeping Supervisor who will lead a team in maintaining the cleanliness and safety of our facilities in New York. The ideal candidate will have over 2 years of hospitality experience, be proficient with cleaning equipment, and have a keen eye for detail.

Responsibilities include overseeing housekeeping operations, training staff, and ensuring exceptional service quality for members. This role requires a commitment of 30+ hours per week.

Qualifications

• 2+ years of experience on a Hospitality Team is preferred.
• Commit to 30+ hours per week.
• Fully vaccinated for COVID-19.
• Exhibit 'Above Expectations' performance on Quarterly Reviews.
• 100% reliable.

Responsibilities

• Ensure cleanliness and maintenance of the club and equipment.
• Operate and understand cleaning chemicals and equipment.
• Assist with event set-up and breakdown.
• Oversee and assist in completion of special projects.
• Train new housekeeping hires.

Skills

Attention to detail

Customer service

Cleaning machinery expertise

Communication skills

Education

Hospitality Management experience

OSHA 10 Certification

Tools

Cleaning machinery

Microsoft Office Suite

Paycom or other payroll systems

Job description

Role & Responsibilities

Our Housekeeping Supervisors are experienced teammates who have demonstrated expertise in all housekeeping processes & serve as team leaders. At Chelsea Piers Fitness, we are dedicated to creating beautiful spaces that inspire a sense of belonging and connection. Your attention to detail, cleanliness, and safety is key to upholding our commitment to our members. Each detail adds to a member’s experience, and your efforts can ensure that our members have safe, positive, and engaging experiences.

General Responsibilities

• Ensure that the club and exercise equipment are clean and well maintained while providing excellent customer service to all members and guests.
• Operate and have full understanding of various chemicals and personal protective equipment.
• Assist in event and party set‑up and break‑down, including setting up tables, chairs and event equipment.
• Notify Housekeeping and Operations Managers when any rooms or equipment need immediate attention.
• Follow safety standards and practices at all times.
• Operate cleaning machinery for deep cleaning floors (tenant machine, doodle scrubber, carpet extractor, etc.).
• Assist in onboarding and integrating new housekeeping hires by training them on SOPs, equipment, and continually developing them and providing resources to them to be successful.
• Engage and build relationships with members with exceptional customer service.
• Assist with daily maintenance of venue, including changing light bulbs, replacing damaged basketball nets, snaking drains, fixing small equipment, replacing or repairing locker doors, etc.
• Execute sense of urgency for emergency protocols (leaks, fire safety, etc.).
• Apply strong facility knowledge and display problem‑solving skills by troubleshooting issues in the moment (tripped electrical breaker, error code on boiler, thermostat alarm, elevator shutdown, etc.).

Supervisor Responsibilities

• Work with Housekeeping Manager to schedule special projects such as deep cleaning of floors, carpets, turf, windows, and fitness equipment, and distribute tasks fairly to teammates.
• Oversee and assist in completion of preventative maintenance and special projects assigned by Housekeeping and Operations Managers.
• Maintain clear and efficient communication with Management staff and other departments within the facility.
• Track inventory for cleaning, locker room, and linen supplies; report weekly what stock needs to be replenished and ordered by Housekeeping Manager.
• Investigate and repair cleaning equipment when capable, notifying Operations Manager when equipment requires repair or further inspection.
• Provide support to Housekeeping Manager with training and coaching staff, diffusing conflict or issues that arise, payroll, and finding coverage when sick calls are made.
• Lead shift by ensuring staff arrive on time and adjust assigned sections if necessary.
• Work with the laundry room at Pier 59 to ensure towels are always stocked and in circulation on a timely manner [Chelsea Only].
• Review daily job performance of staff and give on‑the‑spot feedback and training when necessary.
• Reward and recognize employees on‑the‑spot when exceeding expectations.
• Work with Housekeeping and Operations Managers to ensure inventory management and payroll costs are consistent and in line with financial budgets for each quarter.
• Swiftly rectify member or staff complaints around cleanliness, staff behavior, and facility repairs that arise.

Secondary Responsibilities

• Complete housekeeping tasks such as cleaning windows, dusting, mopping, sweeping, garbage removal, and polishing stainless steel, etc.
• Ensure clean, folded towels are available at all times around the facility and in locker rooms.
• Maintain a clean locker room, including showers, toilets, sinks, steam room, sauna, lockers, and vanity areas.
• Regularly stock housekeeping supplies and help keep well‑organized storage areas.
• Ensure that the sidewalk entrance, stairwells, elevators, and lobby are presentable at all times.

Qualifications

• 2+ years of experience on a Hospitality Team is preferred.
• Commit to 30+ hours per week.
• Fully vaccinated for COVID‑19.
• Exhibit “Above Expectations” performance on Quarterly Reviews.
• Expertise with cleaning machinery.
• Ability to train Hospitality Associates.
• Business proficiency in English.
• 100% reliable.
• OSHA 10 Certified.
• Keen eye and attention to detail.
• Ability to oversee special projects & assist Housekeeping Manager on day‑to‑day operations.
• Prior management experience is preferred.
• Strong Microsoft Office Suite experience is preferred.
• Experience using Paycom or other payroll systems is preferred.

Benefits

• Complimentary All‑Access to our renowned health clubs.
• Safe/Sick Time.
• Employee Referral Program.
• 401K Savings and Retirement Plan – must be employed with the company for 6 months and be projected to work 1,000 hours over a year.
• Opportunities to grow in the fitness industry.
• Other exciting employee perks throughout Chelsea Piers Fitness, the CP complex, and through our sponsors.