Head Coach

Chelsea Piers; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Complimentary All-Access Membership

Team-Oriented Culture

Pathways for Growth

Purpose-Driven Work

Job summary

Chelsea Piers Fitness is seeking a dynamic fitness operations professional to manage active and inactive clients, schedule sessions, and drive member engagement. You will support hiring, onboarding, and the ongoing development of Personal Trainers in a fast-paced NYC setting.

Responsibilities include conducting complimentary sessions, administering vendor relationships, and leading weekly team events to boost participation and retention. Nights, weekends, and holidays required.

Qualifications

• Strong customer service and communication skills.
• Proven leadership and team management experience.
• Ability to analyze membership metrics and drive growth.
• Proficient in Microsoft Office (Word/Excel).

Responsibilities

• Manage active clients to ensure training at least 1x weekly.
• Reactivate inactive clients and retain monthly sessions.
• Perform Zoho CRM outreach to schedule sessions.
• Conduct minimum of 2 complimentary sessions daily with conversion focus.
• Provide 20 hours admin time weekly to manage the PT business.
• Lead hiring, onboarding, and development of Personal Trainers.
• Mentor other trainers and lead monthly education meetings.
• Organize weekly team-building workouts.

Skills

Customer service

Communication

Leadership

Team management

Microsoft Office

High energy

Tools

Excel

Word

Job description

About Chelsea Piers

Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

About Chelsea Piers

Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.

The Opportunity

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Why You’ll Love Working Here

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture – we win together and support each other every day.
• Pathways for Growth – from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful.

Role & Responsibilities

• Manage active clients to ensure each client is training minimum 1x a week frequency
• Manage inactive clients to reactivate session utilization and retain clients month over month
• Perform Zoho CRM outreach to schedule complimentary sessions for the team
• Conducts a minimum of 2 complimentary sessions per day (10hrs a week) with intent to convert and assign to a Personal Trainer on staff
• 20 hours of admin time per week to manage the PT business
• Conducts up to 10 paid sessions per week (10 hours per week)
• Assist in hiring, onboarding, and developing Personal Trainers
• Serve as a mentor for other trainers on staff
• Lead Exercise Education Monthly Meeting
• Lead Weekly Team Building Workouts

Qualifications

• Analysis and understanding of key business metrics that directly impact membership growth
• Self-motivated/entrepreneurial spirit with an outgoing, diligent and affable disposition
• Superior customer service skills; excellent and clear communication skills, both verbal and written; strong organizational skills and attention to detail
• Proficiency in Microsoft Office including Word and Excel
• Passion for fitness with a team-first mentality
• Ability to work on nights, weekends and holidays as needed
• High-energy, passionate, articulate and personable
• Leadership skills and team management experience
• Ability to clearly articulate ideas and perspective through constant communication