People Operations Administrator

Midway-Specialty-Care-Center; Florida; On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

401(k)

Paid time off

Professional growth

Job summary

Midway Specialty Care Center in Florida is seeking a People Operations Administrator to serve as the hub for employee lifecycle and admin workflows.

You will coordinate intake, onboarding, records, and handoffs across Talent Acquisition, Payroll & Benefits, and leadership, ensuring accurate data and timely responses.

The role emphasizes organization, discretion, and service orientation, with a compensation range of $24–$29 per hour and a supportive healthcare environment.

Qualifications

• 3+ years of Human Resources, People Operations, HR coordination, or relevant administrative experience.
• Demonstrated experience coordinating multiple administrative processes, requests, or workflows simultaneously.
• Strong attention to detail and commitment to accurate documentation and data.
• Excellent organization, prioritization, time management, and follow-through.
• Strong written and verbal communication skills with a professional and service-oriented approach.
• Comfort working with HR technology, employee information, shared communication channels, and administrative systems.
• Strong customer-service orientation and ability to interact effectively with employees and managers at multiple levels.
• Ability to manage multiple responsibilities, deadlines, and changing priorities in a growing organization.
• Sound judgment and ability to recognize when employee questions, concerns, or information require escalation.
• Demonstrated ability to maintain confidentiality and appropriately handle sensitive employee information.
• Ability to work independently while operating effectively within a centralized, collaborative People Operations team.

Responsibilities

• Coordinate the People Operations intake and shared services.
• Receive, categorize, route, and track requests using established workflows and areas of responsibility.
• Monitor workflows to ensure timely follow-up and handoffs.
• Respond directly to routine administrative inquiries within the scope of the role and route questions requiring specialized People Operations expertise.
• Maintain shared visibility of People Operations requests, communications, documentation, and workflow status.
• Help ensure People Operations work remains accessible and documented when team members are unavailable.
• Support established service expectations and identify outstanding items needing follow-up or escalation.
• Coordinate administrative activities throughout the employee lifecycle, including new hires, onboarding, employee changes, transfers, promotions, and separations.
• Receive the formal new-hire handoff from Talent Acquisition and initiate onboarding workflows.
• Coordinate new-hire paperwork, documentation, orientation scheduling, onboarding logistics, and internal handoffs.
• Support Form I-9 completion, tracking, recordkeeping, and related compliance processes.
• Coordinate background screening documentation and other pre-employment requirements.
• Prepare routine People Operations correspondence and employee documentation using approved templates.
• Coordinate documentation for employee changes and ensure routing to Payroll & Benefits or other teams.
• Coordinate offboarding administration and related workflow steps.
• Track required employee forms, acknowledgments, approvals, and documentation.

Job description

Career Opportunities with Midway Specialty Care Center

A great place to work.

Careers At Midway Specialty Care Center

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Department: People Operations
Reports To: VP; People
FLSA Status: Non-Exempt | Hourly
Compensation Range: $24-29/hr.

About Midway Specialty Care

Midway Specialty Care is a healthcare organization committed to providing high-quality, compassionate, and accessible care to the communities we serve. Through our growing network of locations and dedicated healthcare professionals, we work to create an environment where patients receive exceptional care and employees are empowered to make a meaningful difference.

Our continued growth depends on talented people who share our commitment to service, collaboration, accountability, and excellence. At Midway, every role contributes to our ability to strengthen our organization, support our teams, and deliver an exceptional experience for the patients and communities who depend on us.

Why This Role Matters

The People Operations Administrator serves as the administrative and workflow hub of Midway’s People Operations Team, helping ensure employee and manager requests, documentation, transactions, and lifecycle processes move efficiently from intake through completion.

This role supports the administrative infrastructure behind the employee lifecycle by coordinating People Operations workflows, maintaining employee records and systems, monitoring shared communication channels, and facilitating effective handoffs across Talent Acquisition, Regional People Operations, Payroll & Benefits, and People leadership.

For many employees and managers, the People Operations Administrator will be one of their first and most frequent connections with the People Operations Team. Success requires exceptional organization, accuracy, responsiveness, service, discretion, and the ability to recognize when a request should be routed or escalated to another member of the People Operations Team.

What You’ll Do

Coordinate People Operations Intake & Shared Services

Coordinate the People Operations shared communication channels and serve as a central administrative point of intake for employee and manager requests.

Receive, categorize, route, and track People Operations requests to the appropriate team member based on established workflows and areas of responsibility.

Monitor assigned requests and administrative workflows to help ensure timely follow-up, appropriate handoffs, and completion.

Respond directly to routine administrative inquiries within the scope of the role and route questions requiring specialized People Operations expertise.

Maintain appropriate shared visibility of People Operations requests, communications, documentation, and workflow status to support continuity across the team.

Help ensure People Operations work remains accessible and appropriately documented when team members are unavailable, responsibilities transition, or follow-up is required.

Support established service expectations and identify outstanding requests or administrative items requiring follow-up or escalation.

Coordinate Employee Lifecycle Administration

Coordinate administrative activities throughout the employee lifecycle, including new hires, onboarding, employee changes, transfers, promotions, organizational changes, and separations.

Receive the formal new-hire handoff from Talent Acquisition following completion of the established recruitment and pre-employment process and initiate the appropriate onboarding workflow.

Coordinate new-hire paperwork, required documentation, orientation scheduling, onboarding logistics, and internal administrative handoffs.

Support Form I-9 completion, tracking, recordkeeping, and related compliance processes in accordance with established procedures.

Coordinate background screening documentation and other assigned pre-employment administrative requirements in partnership with Talent Acquisition.

Support the preparation of routine People Operations correspondence, employment letters, forms, and employee documentation using approved templates and processes as needed.

Coordinate documentation and administrative workflows associated with approved employee changes, including promotions, transfers, compensation changes, status changes, and organizational changes.

Ensure approved employee changes are appropriately documented and routed to Payroll & Benefits or other responsible team members for downstream processing.

Coordinate offboarding administration, including required documentation, system notifications, internal handoffs, and separation-related workflow steps.

Track required employee forms, acknowledgments, approvals, and documentation through completion.

Maintain People Systems, Records & Documentation

Maintain accurate and current employee information within the HRIS and other People Operations systems within assigned areas of responsibility.

Process approved employee transactions accurately and timely in accordance with established workflows and authorization requirements.

Maintain organized, complete, and appropriately secured personnel files and People Operations records.

Support the transition to and ongoing maintenance of electronic employee records and document-management practices.

Conduct routine audits of employee records, system information, required documentation, and employee lifecycle transactions.

Identify missing, incomplete, or inconsistent employee information and coordinate appropriate follow-up.

Support employment verifications and other routine employee-record requests in accordance with established procedures.

Assist with People Operations reporting, data collection, audits, tracking, and recurring administrative reporting requirements.

Maintain appropriate confidentiality, access controls, and security of employee information and People Operations records.

Support Effective People Operations Handoffs

Partner closely with the Regional People Operations Generalist, Talent Acquisition Specialist, Payroll & Benefits Specialist, and VP, People to support coordinated employee lifecycle processes.

Maintain ownership of assigned administrative workflows while ensuring appropriate team members have visibility into status, documentation, outstanding actions, and completed handoffs.

Coordinate administrative handoffs between recruitment, onboarding, employee changes, payroll and benefits, employee support, and offboarding.

Follow up on incomplete information or outstanding actions that may delay People Operations processes.

Support cross-functional coverage and workflow continuity within appropriate role responsibilities and system access.

Escalate sensitive, complex, unusual, or higher-risk employee matters to the appropriate Generalist or VP, People rather than independently interpreting policy or making People-related decisions.

Help prevent requests, transactions, and employee matters from becoming delayed or lost between functional areas.

Strengthen People Operations Processes

Maintain People Operations templates, forms, standard operating procedures, trackers, calendars, shared resources, and workflow documentation.

Help ensure established People Operations processes and administrative standards are consistently followed across the organization.

Identify administrative processes that can be simplified, standardized, automated, or better coordinated.

Support implementation and adoption of new People Operations systems, technology, workflows, and processes.

Assist with testing, documentation, data preparation, and administrative implementation associated with new People technology.

Support employee training, engagement, recognition, communication, and People Operations events as assigned.

Provide administrative and coordination support for enterprise-wide People Operations initiatives, audits, projects, and priorities.

Partner with the People Operations Team to continuously improve service delivery and the employee and manager experience.

What You’ll Bring

3+ years of Human Resources, People Operations, HR coordination, or relevant administrative experience.

Demonstrated experience coordinating multiple administrative processes, requests, or workflows simultaneously.

Strong attention to detail and commitment to accurate documentation and data.

Excellent organization, prioritization, time management, and follow-through.

Strong written and verbal communication skills with a professional and service-oriented approach.

Comfort working with HR technology, employee information, shared communication channels, and administrative systems.

Strong customer-service orientation and ability to interact effectively with employees and managers at multiple levels.

Ability to manage multiple responsibilities, deadlines, and changing priorities in a growing organization.

Sound judgment and ability to recognize when employee questions, concerns, or information require escalation.

Demonstrated ability to maintain confidentiality and appropriately handle sensitive employee information.

Ability to work independently while operating effectively within a centralized, collaborative People Operations team.

What Would Set You Apart

Associate or bachelor’s degree in Human Resources, Business Administration, or a related discipline.

Healthcare or other regulated-industry experience.

Experience supporting a multi-location organization.

HRIS, electronic personnel-file, document-management, or workflow-system experience.

Experience supporting onboarding, Form I-9 administration, background screening, employee records, employment verifications, or employee lifecycle transactions.

Experience working with shared-service, centralized HR, or People Operations models.

Experience supporting HR technology implementation, process improvement, or workflow standardization.

Key People Operations Competencies

• Employee-Centered Service — Provides responsive, professional, and respectful support while helping employees and managers navigate People Operations processes.
• Collaboration & Shared Accountability — Works effectively across the People Operations Team and understands that individual ownership must be supported by shared visibility and organizational continuity.
• Communication — Communicates clearly, professionally, and appropriately with employees, managers, colleagues, and external partners.
• Judgment & Problem Solving — Recognizes routine versus sensitive or complex matters, resolves appropriate administrative issues, and escalates matters requiring specialized expertise or decision-making.
• Confidentiality & Professional Integrity — Handles employee information with discretion, professionalism, appropriate access, and sound judgment.
• Accuracy & Attention to Detail — Maintains reliable employee data, documentation, records, transactions, and administrative processes.
• Ownership & Follow-Through — Takes responsibility for assigned workflows and follows requests, transactions, and administrative activities through appropriate completion or handoff.
• Adaptability & Agility — Effectively manages changing priorities, evolving systems, organizational growth, and new People Operations processes.
• Process & Continuous Improvement — Identifies opportunities to simplify, standardize, strengthen, and improve administrative workflows and service delivery.
• Technology & Data Fluency — Uses HR systems, workflow tools, shared communication channels, employee data, and technology effectively to support accurate and efficient People Operations.

What Success Looks Like

Employees and managers experience a People Operations function that is organized, accessible, responsive, and easy to navigate. Requests are appropriately routed, employee records are accurate, approved transactions are processed timely, onboarding and offboarding workflows move smoothly, and administrative handoffs occur without unnecessary delays or confusion.

The People Operations Team has dependable infrastructure supporting its work because requests, communications, documentation, and workflows do not live solely with individual team members. The Administrator helps create the shared visibility and administrative continuity necessary for the broader team to focus on employee relations, manager partnership, recruiting, payroll and benefits, organizational effectiveness, and other higher-level priorities.

Most importantly, success means People Operations work moves from intake to ownership to completion with clear accountability, appropriate documentation, and consistent follow-through.

WHAT WE OFFER

• Competitive Pay – Commensurate with experience, with a pay-for-performance bonus opportunity.
• Comprehensive Benefits Package – Supporting the health and well-being of our employees and their families.
• 401(k) – Invest in your future with our retirement plan.
• Paid Time Off – Time away from work to rest, recharge, and attend to personal needs.
• Professional Growth – Opportunities for training, mentorship, skill development, and career growth.

JOIN US!

At Midway Specialty Care, every role contributes to something bigger: helping patients access compassionate, high-quality specialty care and supporting the teams who make that care possible.

We are building an organization where talented people can do meaningful work, grow professionally, and help strengthen the experience of our patients, employees, and communities. If you are looking for an opportunity to bring your expertise to a growing healthcare organization where your contributions matter, we invite you to join us.

OUR COMMITMENT TO INCLUSION

Midway Specialty Care is an equal opportunity employer and is committed to fostering a diverse, inclusive, and equitable workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

We provide reasonable accommodations for qualified applicants and employees in accordance with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local requirements.

E-VERIFY PARTICIPATION

Midway Specialty Care participates in E-Verify to confirm employment authorization in the United States for all newly hired employees.

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to provide an accurate reflection of the current role, Midway Specialty Care reserves the right to review, modify, add, remove, or reassign duties and responsibilities as needed to support organizational, operational, staffing, or business goals. Job descriptions may be reviewed and updated periodically. This job description does not constitute an employment contract.