People Lead - HR Ops & Culture (Bay Area)

Off The Grid Services, LLC; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Off the Grid in San Francisco seeks a People Lead to own the employee experience from candidate conversations to end-of-season offboarding. You'll partner with the CEO and G&A to design onboarding, policies, and a scalable operating system for a multi-site workforce.

The role requires a seasoned HR generalist with deep knowledge of California labor laws, hands-on HRIS ownership, and a track record building programs that endure.

Qualifications

• 5+ years in HR, including time as the accountable HR lead for an hourly, event-driven, or multi-site workforce — hospitality, events, or retail strongly preferred
• Fluency in California employment law, especially wage-and-hour for hourly teams
• Hands-on HRIS ownership; Rippling strongly preferred
• A People program you built from scratch that outlasted you
• Employee relations experience, including separations, handled in a way people on both sides would call fair
• A partner's instinct: you read between the lines, earn trust across departments, and know when to coach and when to be direct
• Strong writing discipline; policies, documentation, and recommendations carry their full context
• SHRM-CP or PHR a plus; Bachelor's degree preferred, not required

Responsibilities

• Build the People Operating System
• Own the employee lifecycle end to end in Rippling — onboarding, records, leaves, and offboarding — so every step is consistent and every record is clean
• Build and refine OTG's People/HR knowledge base and own the employee handbook, so answers are easy to find and policies are easy to follow
• Keep OTG compliant and ahead of risk, with real depth in California wage-and-hour rules for hourly event production staff
• Hire and Onboard Great People
• Own full-cycle recruiting for headquarters and field roles, and get seasonal hiring underway in January, not May
• Design an onboarding experience that gets new hires confident and productive fast
• Build clear growth paths for field roles, so advancement and pay have criteria people can see
• Partner with Leaders
• Be the trusted partner to the CEO and department heads — the person who spots the pattern early and arrives with a recommendation, not just a problem
• Lead employee relations, from conflict resolution to progressive discipline to separations, with fairness and clear documentation
• Coach managers through feedback and the conversations they'd rather avoid, so they grow into the leaders our teams need
• Build an ongoing development plan beyond onboarding: identify shared skill gaps, source relevant external training, and help managers apply consistent approaches to leading their teams
• Help establish the core practices behind how OTG works — from preparing presentations to running all-hands meetings — so the management team operates with greater consistency
• Rewards and Employee Experience
• Own the employee side of benefits and open enrollment with our broker, and partner with Finance on renewal strategy and clean payroll inputs
• Bring a clear, consistent philosophy to compensation, so every rate can be explained
• Take the pulse of the team through regular check-ins, and turn what you hear into action

Skills

HR generalist

California law

HRIS ownership

People program

employee relations

communication

policy writing

SHRM-CP/PHR

Education

Bachelor's degree

SHRM-CP or PHR a plus

Tools

Rippling

Job description

Off the Grid in San Francisco seeks a People Lead to own the employee experience from candidate conversations to end-of-season offboarding. You'll partner with the CEO and G&A to design onboarding, policies, and a scalable operating system for a multi-site workforce.

The role requires a seasoned HR generalist with deep knowledge of California labor laws, hands-on HRIS ownership, and a track record building programs that endure.