People-First Team Leader for Service Excellence

Chick-fil-A; Warwick (RI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Growth opportunities

Fun work environment

Flexible scheduling

Learning from Operators and Leaders

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A in Warwick, RI is seeking a Team Leader who will support senior leadership, coach team members, and drive daily operations with a servant's heart. They lead by example in a fast-paced, guest-focused environment and help deliver outstanding customer service.

You will manage shifts, train new hires, and ensure a high standard of teamwork and communication. The role emphasizes growth, a positive culture, and Sunday closure in alignment with franchise policies.

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken

Skills

Smile

Eye contact

Enthusiastic speaking

Emotional connections

Reliable transportation

Fast-paced environment

People skills

Customer service

Team member issues

Team ownership

Shift lead experience

Job description

Chick-fil-A in Warwick, RI is seeking a Team Leader who will support senior leadership, coach team members, and drive daily operations with a servant's heart. They lead by example in a fast-paced, guest-focused environment and help deliver outstanding customer service.

You will manage shifts, train new hires, and ensure a high standard of teamwork and communication. The role emphasizes growth, a positive culture, and Sunday closure in alignment with franchise policies.