People-First Store Manager: Lead Team & Delight Guests

Ben & Jerry's Connecticut; West Hartford (CT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits

PTO and wellness support

Ice cream perks

Job summary

Ben & Jerry's Connecticut is seeking a Shop Manager to lead a high-energy team and deliver exceptional guest experiences in West Hartford. You will own daily operations, drive sales and labor management, and foster a culture that aligns with our values and brand identity, ice cream always close by.

The role emphasizes people leadership, operational excellence, and a genuine care for both staff and customers, with opportunities for growth and community involvement in a fun, purpose-driven

Qualifications

• 2+ years of management or general management experience.
• Strong leadership, communication, and people skills.
• Operational confidence and a team-focused mindset.
• Genuine care for your team and guests, high standards, and a love for great ice cream.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Create consistent, feel-good guest experiences.
• Manage sales, labor, and daily operations with care and accountability.
• Balance results with culture—because both matter.
• Represent the brand and show up for the local community.

Skills

People leadership

Team development

Communication

Operational management

Job description

Ben & Jerry's Connecticut is seeking a Shop Manager to lead a high-energy team and deliver exceptional guest experiences in West Hartford. You will own daily operations, drive sales and labor management, and foster a culture that aligns with our values and brand identity, ice cream always close by.

The role emphasizes people leadership, operational excellence, and a genuine care for both staff and customers, with opportunities for growth and community involvement in a fun, purpose-driven