People-First Store Leader — High-Impact Retail Coach

True-Classic; BLOOMINGTON (MN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

$1,000/year True Classic merchandiseA

401(k) plan with 3% company match

Job summary

True Classic is seeking an experienced and people-first Store Manager to lead our Bloomington, Minnesota location. This role requires a high-energy, customer-obsessed leader who can drive performance, coach exceptional teams, and operate with precision across all facets of store operations.

The ideal candidate brings a strong background in high-volume retail and a deep passion for delivering memorable customer experiences through people and product.

Qualifications

• 3+ years of retail management experience in a high-volume environment.
• Proven success in leading sales teams to exceed KPIs and deliver exceptional experiences.
• Strong leadership, communication, and conflict-resolution skills.
• Operational expertise across scheduling, payroll, inventory, and compliance.
• Highly organized, adaptable, and confident in fast-paced, high-growth settings.
• Deep passion for people, product, and elevating retail as a career path.

Responsibilities

• Lead, develop, and retain a high-performing team of Sales Associates and Keyholders.
• Role model and reinforce the TRUE Experience by driving service, energy, and connection on the floor.
• Provide consistent coaching, structured development plans, and clear expectations to all team members.
• Foster a culture of accountability, recognition, and pride in performance.
• Deliver exceptional customer experiences rooted in connection, product knowledge, and presentation.
• Own store KPIs including sales, conversion, UPT, and AOV—coaching the team to exceed performance goals.
• Lead from the floor, building client relationships and driving daily momentum through goal setting and recognition.
• Celebrate wins and energize the team to create a high-touch, results-driven environment.
• Ensure operational excellence in cash handling, inventory management, and back-of-house organization.
• Maintain brand-level execution of all visual merchandising and floor presentation standards.
• Manage payroll, scheduling, and controllable expenses in line with productivity targets and labor budgets.
• Uphold a clean, organized, and inspiring retail environment—front and back of house.
• Understand your store’s role in the broader business and adapt strategies to local market needs.
• Analyze sales trends and customer feedback to drive performance and tailor in-store execution.
• Partner with regional leaders to execute local marketing activations, events, and community outreach.
• Own and report on performance metrics, proposing actions for improvement and growth.

Skills

Retail management

Leadership

Customer service

Scheduling & payroll

Inventory control

Job description

True Classic is seeking an experienced and people-first Store Manager to lead our Bloomington, Minnesota location. This role requires a high-energy, customer-obsessed leader who can drive performance, coach exceptional teams, and operate with precision across all facets of store operations.

The ideal candidate brings a strong background in high-volume retail and a deep passion for delivering memorable customer experiences through people and product.