People-First Store Leader – Customer Experience & Ops

DICK'S Sporting Goods, Inc.; Temecula (CA); Presencial; USD 45.000 - 67.000; Jornada completa

Descripción de la vacante

DICK'S Sporting Goods is seeking a passionate store leader to oversee Golf Galaxy store operations as an Assistant Store Manager in Temecula, CA. You will drive brand and store excellence, coach teammates, and manage payroll while focusing on customer service and financial performance.

The role emphasizes coaching, development, and wellbeing, with strong accountability for operations, compliance, and teamwork to meet sales goals.

Formación

• High school diploma or equivalent.
• 1-3 years of retail management experience.

Responsabilidades

• Directly manages teammates in the Operational Departments and supports Head Coach for other areas.
• Holds teammates accountable for operational guidelines, brand standards, customer service expectations and policies.
• Oversees back-office procedures including pre-hire/new-hire paperwork, I-9 compliance, background checks, terminations and payroll changes.
• Drives customer experience at the Front End by coaching teammates and improving service delivery.
• Manages payroll to meet budget and analyzes sales reports to adjust staffing and scheduling.

Conocimientos

Retail management

Educación

High school diploma or equivalent

Descripción del empleo

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations in their area of the store.

The Assistant Store Manager is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our team is delivering hassle-free and engaging customer service to everyone who enters one of our stores. They prioritize teammate coaching, development, and wellbeing while staying engrossed in financial metrics, store performance, and short/long term planning.

• Directly manages teammates assigned to the Operational Departments (i.e., Front End, Freight and Operations) and has a dotted line responsibility for managing associates in other areas of the store when serving as Head Coach.

• Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies. Works closely with teammates to identify capabilities and readiness for new roles.

• Ensures the Operations Departments meet all operational standards including, but not limited to: Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization standards, cash handling, LP audits, etc.

• Ensures compliance with all company operational processes including but not limited to: cash handling procedures and safety requirements as well as conducting LP audits as required. May function as the store "Shrink Coach."

• Ensures compliance with all company involved Loss Prevention programs.

• Responsible for monitoring email to make sure communication is disseminated efficiently and that tasks are communicated and properly executed on time.

• Responsible for execution of the back-office procedures including, but not limited to: managing applicant flow, processing pre-hire/new-hire paperwork, ensuring I-9 compliance, processing background checks, processing terminations and final paycheck requests, processing personnel changes, preparing associate corrective actions, facilitating payroll/timekeeping changes, maintaining personnel files, attendance tracking and all state required personnel paperwork.

• Interviews and makes recommendations for hiring hourly teammates for the Operations department, including reviewing job applications to determine job fit and using established interview guides to ensure that teammates hired can meet the sales and operational aspects of their role.

• Ensures that the team is onboarded and trained accordingly.

• Handles teammate discipline (including issuing corrective action), appraisals, and performance matters.

• Makes recommendations with respect to the termination and advancement of teammates.

• Drives the customer experience at the Front End by ensuring teammates are engaging every athlete, including the training and development of associates through motivational and effective coaching.

• Manages payroll to meet budget, including effectively scheduling teammates based on customer traffic as well as regularly analyzing sales through reports and reacting accordingly.

QUALIFICATIONS:

• High school diploma or equivalent

• 1- 3 years of retail management experience

VIRTUAL REQUIREMENTS:

At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidateduring any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!

Targeted Pay Range: $45,000.00 - $67,200.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.