People-First Shift Supervisor — Training Provided

TouchPoint Support Services; Elk Grove Village (IL); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Job summary

TouchPoint Support Services, part of Compass Group, is hiring a full-time Shift Supervisor at Alexian Brothers Medical Center in Elk Grove Village, IL. The role oversees a team during a specific shift, ensures tasks align with policies, and maintains quality standards in a healthcare hospitality setting.

The position requires prior customer service or food service experience, availability for full-time hours, and a willingness to participate in training.

Qualifications

• Previous customer service, retail, coffee shop, and food service experience is preferred.
• Direct the activities of associates during a shift and ensure tasks meet policy.
• Provide training and create work schedules.
• Evaluate performance and reward or discipline accordingly.
• Prepare production or sales reports for management.
• Be the contact for employee complaints or time-off requests.
• Mentor and develop employees toward advancement.

Responsibilities

• Direct the activities of associates during a shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
• Responsible for providing training and creating work schedules.
• Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.
• Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.
• Acts as the contact person for employees with complaints or requests for time off.
• May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
• Perform other duties as assigned.

Skills

Customer service experience

Retail experience

Food service experience

Coffee shop experience

Job description

TouchPoint Support Services, part of Compass Group, is hiring a full-time Shift Supervisor at Alexian Brothers Medical Center in Elk Grove Village, IL. The role oversees a team during a specific shift, ensures tasks align with policies, and maintains quality standards in a healthcare hospitality setting.

The position requires prior customer service or food service experience, availability for full-time hours, and a willingness to participate in training.