People-First Retail Assistant Manager

Follett Higher Ed Group, LLC; Boca Raton (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Follett Higher Education in Boca Raton is seeking an Assistant Store Manager to support leadership in overseeing store operations and drive sales growth while delivering brand and operational excellence.

You will mentor team members, manage schedules, training, and ensure a hassle-free customer experience, alongside responsibilities for cash handling, deposits, and end-of-month reporting.

Qualifications

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary.
• Schedules team members' work hours.
• Trains new team members FT/PT and seasonal team members hired for peak seasons.
• Ensures Sales Team members follow company and store policies, procedures, and standards.
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
• Receives, verifies, and unloads orders as necessary.
• Operates cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.

Skills

Customer service

Team supervision

Sales leadership

Cash handling

Merchandising

Training

Education

Associate's degree or equivalent

Tools

POS system

Store computer

Job description

Follett Higher Education in Boca Raton is seeking an Assistant Store Manager to support leadership in overseeing store operations and drive sales growth while delivering brand and operational excellence.

You will mentor team members, manage schedules, training, and ensure a hassle-free customer experience, alongside responsibilities for cash handling, deposits, and end-of-month reporting.