People-First Restaurant Leader | Team Growth & Profitability

Baskin-Robbins; Hagerstown (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Dunkin' Donuts franchisee in the United States is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a team and delivering great guest experiences while driving profitable top line sales.

You will help develop Crew and Shift Leaders, ensure brand standards, safety, and quality, and monitor daily operations to meet service goals and guest expectations.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• At least 18 years of age (where applicable).
• Basic writing skills.
• Math and financial management.

Responsibilities

• Assist to recruit, hire, onboard and develop employees.
• Communicate job expectations to employees.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Support the development of team members.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Drive sales goals and track results.

Skills

Fluent in English

Restaurant supervisor experience

Basic computer skills

At least 18 years of age

Basic writing skills

Math and financial management

Job description

Dunkin' Donuts franchisee in the United States is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a team and delivering great guest experiences while driving profitable top line sales.

You will help develop Crew and Shift Leaders, ensure brand standards, safety, and quality, and monitor daily operations to meet service goals and guest expectations.