People-First General Manager, Hospitality Leader

Shake Shack; East Quogue (NY); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Weekly Pay & Performance bonuses

Meal Discounts

Exclusive corporate discounts

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Job summary

Shake Shack is hiring a Restaurant General Manager in New York to lead a fast-paced, guest‑driven team. You will drive hospitality, maintain safety and quality standards, manage budgets and payroll, and promote the brand in the local community.

The role requires 3+ years of GM experience in high-volume settings, strong leadership, and a proven track record of achieving financial goals. Flexible hours and a focus on development are part of the opportunity.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of the Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling
• Promote the brand in the local community through word-of-mouth and restaurant events

Skills

Leadership

Coaching

P&L responsibility

Payroll & scheduling

Food safety knowledge

Job description

Shake Shack is hiring a Restaurant General Manager in New York to lead a fast-paced, guest‑driven team. You will drive hospitality, maintain safety and quality standards, manage budgets and payroll, and promote the brand in the local community.

The role requires 3+ years of GM experience in high-volume settings, strong leadership, and a proven track record of achieving financial goals. Flexible hours and a focus on development are part of the opportunity.