People Development & Training Leader

Chick-fil-A Restaurants; Spring Park (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Chick-fil-A of Anderson is seeking a Director of People Development to oversee training and leadership development across two restaurants. You will coach and empower team members and leaders to reach their full potential while aligning with our SERVE culture and standards.

The role requires building strong relationships, delivering strategic training initiatives, and driving continuous improvement to ensure exceptional guest experiences and operational excellence.

Qualifications

• Chick-fil-A experience required.
• 2+ years of management and training experience.
• Experience developing and implementing training programs or leadership development initiatives preferred.
• Passion for developing others, building relationships, and fostering a positive team culture.
• Demonstrates servant leadership, high emotional intelligence, and the ability to lead and influence individuals at all organizational levels.
• Strong communication, organizational, and follow-through skills.
• Results-driven with strong problem-solving, systems-thinking, and process-improvement abilities.
• Ability to evaluate performance metrics, use data to drive decisions, and maintain accountability for results.
• Self-motivated, adaptable, and committed to excellence.

Responsibilities

• Train, coach, and develop team members and leaders; track progress.
• Create personalized development plans aligning with individual growth and organizational goals.
• Gather team feedback to improve experiences.
• Support leadership development opportunities within the team.
• Provide real-time coaching to improve guest experience and uphold standards.
• Design, implement, and improve training programs across two locations.
• Maintain consistent training standards and expectations across restaurants.
• Identify opportunities to improve efficiency, labor management, and training effectiveness.
• Measure training outcomes using performance metrics and observations.
• Align training initiatives with Chick-fil-A of Anderson's vision and goals.

Skills

Leadership

People development

Training design

Coaching

Communication

Relationship building

Systems thinking

Job description

Chick-fil-A of Anderson is seeking a Director of People Development to oversee training and leadership development across two restaurants. You will coach and empower team members and leaders to reach their full potential while aligning with our SERVE culture and standards.

The role requires building strong relationships, delivering strategic training initiatives, and driving continuous improvement to ensure exceptional guest experiences and operational excellence.