Director of People Development

Chick-fil-A Restaurants; Anderson (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Chick-fil-A of Anderson is seeking a Director of People Development to elevate training and development across our restaurant family. You will coach leaders, design programs, and implement systems to empower teammates and improve guest experiences.

You will partner with operations leadership to align initiatives with our vision, core values, and standards, while tracking progress with metrics and feedback to ensure accountability and continuous improvement.

Qualifications

• 2+ years of management and training experience.
• Experience designing and implementing training programs.
• Strong communication and relationship-building skills.
• Demonstrates servant leadership and emotional intelligence.

Responsibilities

• Train, coach, and develop team members while tracking progress.
• Create personalized development plans for growth and success.
• Gather feedback to improve teammate experience and outcomes.
• Design and improve training programs aligned with goals.
• Establish training goals and measure results for accountability.
• Partner with leadership to align initiatives with priorities.

Skills

Leadership development

People management

Training design

Performance metrics

Tools

LMS

Job description

Position Objective

Are you passionate about people, training, and creating opportunities for growth? Chick-fil-A of Anderson is seeking a driven, self-motivated, servant leader to serve as Director of People Development. This individual will oversee and strengthen the restaurant’s training and development systems while coaching, equipping, and empowering team members and leaders to reach their full potential. Through strategic training initiatives, leadership development, and continuous improvement, this individual will foster a culture of accountability, encouragement, and excellence while ensuring our teams are equipped to deliver exceptional experiences for every guest. The ideal candidate is a strong relationship builder, effective communicator, and systems thinker who leads with purpose and is committed to developing people and advancing the Chick-fil-A of Anderson vision.

Responsibilities

Training & Team Member Development

• Train, coach, and develop new and existing team members while tracking progress.
• Create personalized development plans that support individual growth and success.
• Regularly gather team member feedback to improve their experience.
• Support leadership development and growth opportunities within the team.
• Give real-time coaching and feedback to improve guest experience and align with performance standards.

Training Systems & Operational Excellence

• Design, implement, and improve training programs that support organizational goals.
• Maintain consistent training standards, processes, and expectations across both restaurants.
• Identify opportunities to improve efficiency, labor management, training effectiveness, and guest experience.
• Support the training and implementation of new Chick-fil-A initiatives and rollouts.

Performance & Accountability

• Establish clear training goals, measure results, and ensure Training Team accountability.
• Evaluate training effectiveness through performance metrics, observations, assessments, and feedback.
• Ensure training upholds Chick-fil-A standards, food safety, brand reputation, and the S.E.R.V.E. model.

Leadership Alignment & Culture

• Partner with Operational Leadership to align training initiatives with organizational priorities.
• Champion Chick-fil-A of Anderson's Vision, Core Values, and annual goals.

Requirements

• Chick-fil-A experience required.
• If currently employed by another Chick-fil-A Owner/Operator, approval must be obtained.
• 2+ years of management and training experience.
• Experience developing and implementing training programs or leadership development initiatives preferred.
• Passion for developing others, building relationships, and fostering a positive team culture.
• Demonstrates servant leadership, high emotional intelligence, and the ability to lead and influence individuals at all organizational levels.
• Strong communication, organizational, and follow-through skills.
• Results-driven with strong problem-solving, systems-thinking, and process-improvement abilities.
• Ability to evaluate performance metrics, use data to drive decisions, and maintain accountability for results.
• Self-motivated, adaptable, and committed to excellence.

Chick-fil-A is a renowned, quick service restaurant chain known for its exceptional customer service, high-quality food, and commitment to creating a positive dining experience. We are looking for enthusiastic and dedicated individuals to join our team and help us deliver outstanding service to our valued guests.