Retail Store Manager: SOHO

Framebridge; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off

Retirement savings plan 401K

Bonus potential

Job summary

Framebridge is seeking a Retail Store Manager for our SOHO location in New York. The ideal candidate will have at least 3 years of experience managing in a customer service environment, with a passion for building and leading high-performing teams. Responsibilities include delivering exceptional customer service, recruiting and training staff, and collaborating with manufacturing for seamless operations.

Join us in delivering high-quality custom products while ensuring customer satisfaction and operational excellence at Framebridge.

Qualifications

• Minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting.
• Demonstrated ability to build and lead a high-performing retail team.
• Strong analytical and problem-solving skills.

Responsibilities

• Set the standard of offering exceptional customer service.
• Recruit, interview, hire, onboard, and train retail team members.
• Develop and improve operational activities in retail stores.
• Coordinate in-store events with the marketing team.

Skills

Customer service management

Leadership

Communication skills

Analytical skills

Education

Degree in art, design, marketing or relevant fields

Job description

Job Title

Retail Store Manager: SOHO

Job Description

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

Culture

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Recruit, interview, hire, onboard, and train great retail team members
• Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Work closely with manufacturing facility to ensure seamless omni channel operations
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Coordinate in-store events with the Framebridge marketing team
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Qualifications

• Experience managing in a customer service, retail, or hospitality role
• Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
• Excited about building, developing, and coaching a high-performing retail team
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving skills with a track record of delivering positive business results
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan 401K and employer funded pension plan
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and Free Frame codes
• Bonus potential and Incentives
• And more

Compensation

Framebridge, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Framebridge may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Equal Opportunity Employer

Framebridge is an equal opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.

Time Type

Full time