People & Culture Manager

Fairmont Hotels & Resorts; Sonoma (CA); On-site; USD 82,000 - 99,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & R+R

Dining and wellness discounts

401(k) retirement plan with match

Job summary

Fairmont Sonoma Mission Inn & Spa in Sonoma, CA, seeks a People & Culture Manager to shape an authentic, caring workplace culture. You will partner with leaders to attract, develop, and engage top talent, support HR initiatives, and guide colleagues across the resort in policy interpretation and compliant practices.

The role is full-time and permanent, with responsibilities spanning recruitment, benefits, training, and workforce engagement to ensure exceptional guest experiences and a thriving

Qualifications

• Previous HR leadership experience in a hotel, resort, or luxury hospitality.
• Bilingual in Spanish and English preferred with strong communication skills.
• Strong interpersonal skills to build relationships and influence at all levels.
• Proven ability to manage employee relations with discretion and sound judgment.
• Excellent organizational and time-management skills in a fast-paced environment.
• Experience with unions and understanding of Collective Bargaining Agreements is a plus.
• Knowledge of Federal, State, and local employment laws.

Responsibilities

• Manage employee relations, compensation and benefits, recognition programs, health & safety, and wellness initiatives.
• Partner with leaders to enhance colleague engagement, retention, and workplace experience
• Provide guidance on HR policies, procedures, and collective bargaining agreements
• Support recruitment and onboarding across the hotel
• Administer benefits programs and safety initiatives in compliance
• Oversee leaves of absence administration and regulatory compliance
• Coordinate training on compliance, professional development, and service excellence
• Plan colleague recognition programs and events to strengthen culture
• Foster an inclusive, communicative, and collaborative work environment
• Support day-to-day People & Culture operations and team leadership
• Maintain accurate HR records and documentation per policy
• Uphold department policies and service standards
• Follow health and safety policies; perform other duties as assigned

Skills

Bilingual: Spanish and English

Employee relations

Talent development

Policy interpretation

Education

Bachelor's degree in Human Resources, Hospitality Management, Business Administration, or related field

Job description

Company Description

Fairmont Sonoma Mission Inn & Spa is an elegant Spanish mission-style resort renowned for its historic charm, naturally heated geothermal mineral springs, and world-class spa experiences in the heart of California's Wine Country. Blending timeless luxury with authentic Sonoma hospitality, we make special happen for our guests while fostering a workplace where colleagues are empowered to grow, collaborate, and build rewarding careers in luxury hospitality.

Job Description

As our People & Culture Manager, you will help shape a workplace culture defined by authenticity, care and excellence - partnering with leaders across the resort to attract, develop, and engage exceptional talent. You will support key People & Culture initiatives, foster meaningful colleague experiences, and contribute to an environment where every colleague feels valued, inspired, and empowered to make special happen.

This is a full-time, permanent position.

Pay Range: $82,000 - $99,100 per annum, dependent on experience and qualifications

Job Duties Include

• Manage employee relations, compensation and benefits, recognition programs, health & safety, and colleague wellness initiatives, ensuring alignment with hotel values and operational priorities
• Partner with leaders across the hotel to support People & Culture initiatives that enhance colleague engagement, retention, and overall workplace experience
• Provide guidance to leaders on the interpretation and application of HR policies, procedures, and Collective Bargaining Agreements, ensuring fair, consistent, and compliant practices
• Support leaders in addressing workplace concerns, performance management, and colleague relations matters
• Support recruitment and talent acquisition efforts by partnering with hiring managers throughout the full recruitment and onboarding process
• Administer colleague benefits programs and support workplace safety initiatives, ensuring compliance with company policies and regulatory requirements
• Oversee Leaves of Absence administration, maintaining accuracy and compliance with applicable legislation and company policies
• Coordinate and facilitate training programs related to compliance, professional development, service excellence, and colleague engagement
• Plan and execute colleague recognition programs, special events, and People & Culture initiatives that strengthen workplace culture and colleague connection
• Foster a positive, inclusive, and engaging work environment built on communication, trust, respect, and collaboration
• Support the day-to-day operations of the People & Culture office and provide leadership and guidance to People & Culture team members as required
• Maintain accurate employee records and HR documentation in accordance with company standards and legal requirements
• Uphold all department policies, procedures, and service standards
• Follow all health and safety policies and procedures
• Perform other duties as assigned

Qualifications

• Previous Human Resources experience or progressive leadership experience in a hotel, resort, or luxury hospitality environment required
• Bilingual in Spanish and English preferred, with the ability to communicate effectively both verbally and in writing
• Strong interpersonal skills with the ability to build relationships, establish trust, and influence at all levels of the organization
• Proven ability to manage employee relations matters with professionalism, discretion, and sound judgment
• Strong organizational and time-management skills, with the ability to prioritize multiple responsibilities in a fast-paced environment
• Experience working in a unionized environment and interpreting Collective Bargaining Agreements preferred
• Solid understanding of Federal, State, and local employment laws and regulations
• Solutions-oriented mindset with strong problem-solving skills and a commitment to delivering an exceptional colleague experience
• Passion for developing people, fostering engagement, and promoting a positive workplace culture
• University/College degree in Human Resources, Hospitality Management, Business Administration, or a related field preferred

Visa Requirements

Applicants must be able to provide proof that they are legally able to work in the United States.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

At Fairmont Sonoma Mission Inn & Spa, we are also proud to offer a comprehensive benefits package, including flexible and competitive healthcare plans designed to meet the unique needs of you and your family, effective the first of the month following 30 days of employment, as well as a 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions.

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Equal Opportunity Statement

Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, or any other protected status under applicable law. Reasonable accommodations are available upon request during the recruitment process.