People & Culture Manager

Fairmont Sonoma Mission Inn & Spa; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Fairmont Sonoma Mission Inn & Spa in Sonoma, CA, is seeking a People & Culture Manager to lead HR operations on-site and foster a positive workplace culture.

You will handle employee relations, performance management, onboarding, learning and development, engagement initiatives, and recognition programs, while ensuring legal compliance and accurate HR records.

Qualifications

• Experience in HR management including employee relations and HR operations.
• Skills in talent acquisition, onboarding, and workforce planning.
• Ability to design and facilitate training, learning and development programs.
• Knowledge of employment law, HR compliance, and safety/risk management.

Responsibilities

• Support day-to-day HR activities including employee relations and performance management.
• Lead onboarding and support for various people functions.
• Design and implement engagement initiatives and recognition programs.
• Ensure compliance with employment laws and company policies; maintain accurate HR records.
• Partner with leaders to support workforce planning and organizational change.

Skills

HR management

Employee relations

Onboarding

Performance management

Training & development

Communication

Diversity & inclusion

Education

Bachelor’s degree in HR/Business/Hospitality

HR certification (SHRM-CP/PHR)

Tools

HRIS

ATS

MS Office

Job description

The People & Culture Manager is a full-time, on-site role based in Sonoma, CA, responsible for supporting a positive workplace culture and effective human resources operations for Fairmont Sonoma Mission Inn & Spa. This role manages day-to-day HR activities including employee relations, performance management, onboarding, and support for various people functions. The People & Culture Manager helps design and implement engagement initiatives, learning and development programs, and recognition activities to foster a respectful, inclusive, and high-performing environment. The role ensures compliance with employment laws and company policies, maintains accurate HR records, and partners with leaders to support workforce planning and organizational change. The People & Culture Manager serves as a trusted resource for team members, promoting open communication, well-being, and alignment with Fairmont’s service and culture standards.

Qualifications

• Experience in human resources management, including employee relations, performance management, and HR operations.
• Skills in talent acquisition, onboarding, and supporting workforce planning and organizational development.
• Ability to design and facilitate training, learning, and development programs that support team growth and service excellence.
• Knowledge of employment law, HR compliance, and best practices in workplace safety and risk management.
• Strong interpersonal, communication, and conflict resolution skills, with the ability to build trust across diverse teams.
• Proficiency with HR information systems, applicant tracking tools, and Microsoft Office or similar productivity software.
• Demonstrated commitment to diversity, equity, inclusion, and creating a respectful, non-discriminatory work environment.
• Bachelor’s degree in Human Resources, Business, Hospitality Management, or a related field, or equivalent professional experience; HR certification (e.g., SHRM-CP, PHR) is an asset.
• Experience in hospitality, resorts, or service-focused environments is preferred, along with the ability to work on-site with flexible hours as business needs require.