Host - Sante

Fairmont; Boyes Hot Springs (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Complimentary staff meals

Employee Travel Program discounts

Health benefits & 401(k) with match

Job summary

Fairmont Sonoma Mission Inn & Spa in California is seeking Sante Hosts to greet guests, take reservations, and seat guests with warmth and precision. This full-time, permanent position offers an hourly pay rate and the chance to join a luxury hospitality team in Wine Country.

The role emphasizes excellent communication, organizational skills, and knowledge of the menu, cheese selection, and hotel services. Opportunities include staff meals and colleagues perks.

Qualifications

• Previous Food & Beverage front of house experience.
• Excellent communication skills and strong organizational abilities.
• Legible penmanship.
• Calm and warm manner.
• Ability to work flexible hours including mid-shifts, weekends and holidays.
• Complimentary meal in staff cafeteria per shift.
• Employee Travel Program discounts on stays and F&B at Fairmont & Accor properties worldwide.

Responsibilities

• Greet and seat guests promptly following standards.
• Take, record, and confirm reservations.
• Communicate needs to staff and management clearly.
• Escort guests to their tables.
• Assist with coats and drinks.
• Engage with arriving and departing guests at the host stand.
• Know Sonoma Mission Inn and Spa services and offerings.
• Assist in cleaning and resetting tables in dining room and lobby.
• Serve from the cheese cart and know cheeses.
• Maintain knowledge of the menu.

Skills

Food & Beverage

Front of house

Communication

Organization

Penmanship

Customer service

Flexibility

Job description

Fairmont Sonoma Mission Inn & Spa is an elegant Spanish mission-style resort renowned for its historic charm, naturally heated geothermal mineral springs, and world-class spa experiences in the heart of California's Wine Country. Blending timeless luxury with authentic Sonoma hospitality, we make special happen for our guests while fostering a workplace where colleagues are empowered to grow, collaborate, and build rewarding careers in luxury hospitality.

Job Description

Our Sante Hosts are the face of the restaurant, welcoming and seating our guests into the venue, as well as taking reservations over the phone and online. They are an integral part of our restaurant operation, and your excellent customer service skills will shine through in this role.

This is afull-time, permanent position.

Pay Range:$21.50 per hour

Job Duties Include:

• Greet and acknowledge all guests in a timely and efficient manner while adhering to Fairmont Hotels and Resort standards
• Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines
• Use clear and concise communication with the assistants, servers, lead servers, and the Director of Restaurant Operations regarding the needs of the guests
• Escort guests to the appropriate table in the dining room
• Take and carry guests’ coats and drinks
• Interact with arriving / departing guests by maintaining a presence at the host stand
• Be familiar with all aspects, events and services of Sonoma Mission Inn and Spa
• Assist in cleaning, clearing and setting tables in the restaurant and lobby
• Serve from the cheese cart and maintain extensive knowledge of cheeses
• Maintain knowledge of menu

Qualifications

• Previous Food& Beveragefront of house experience.
• Must have excellent communication skills and be very organized.
• Must have legible penmanship.
• Must have calm and warm manner
• Be able to work flexible hours including mid-shift, weekends, and holidays
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide

Additional Information

Visa Requirements:Applicants must be able to provide proof that they are legally able to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

At Fairmont Sonoma Mission Inn & Spa, we are also proud to offer a comprehensive benefits package, including flexible and competitive healthcare plans designed to meet the unique needs of you and your family, effective the first of the month following 30 days of employment, as well as a 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions.

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, or any other protected status under applicable law. Reasonable accommodations are available upon request during the recruitment process.