People & Culture - Learning & Development Specialist - Full Time
fourseasons
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Benefits offered by this job
Job summary
Four Seasons Resort Hualalai is seeking a Learning & Development Specialist who is passionate about developing people and fostering a culture of continuous learning. You will support onboarding, leadership development, service excellence initiatives, and learning programs that empower our people to thrive.
As part of the People & Culture team, you will partner with leaders to cultivate talent, strengthen engagement, and deliver exceptional Four Seasons experiences.
Qualifications
- Legal work authorization in the United States.
- Minimum of 1 year experience in Learning & Development or related role.
- Experience in hotel operations, preferably luxury hospitality.
- Experience with Forbes Service Standards preferred.
- Knowledge of AAA Diamond Program preferred.
- Ability to read and work with computer systems at 60 wpm.
- Strong customer service skills.
- Proficient with Microsoft Word and Excel; 10-key by touch.
Responsibilities
- Facilitate Embark onboarding experience with warm welcome and introduction to Four Seasons culture.
- Coordinate and deliver core learning programs with the Learning & Development Manager.
- Support learning administration, tracking, and reporting through the Learning Platform.
- Partner with operational leaders to support service excellence initiatives.
- Coordinate and track annual Ethics, Safety, and OSHA training programs.
- Assist with the Certified Departmental Trainer program including coaching and feedback.
- Collaborate with leaders to design engaging learning experiences that elevate service.
- Support learning initiatives tied to guest satisfaction and quality metrics.
- Contribute to People & Culture initiatives and employee engagement programs.
- Prepare training materials and communications, maintain records, answer inquiries.
Skills
Tools
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
Four Seasons ResortHualālaiis seeking a Learning & Development Specialist who is passionate about developing people, fostering a culture of continuous learning, and bringing our service culture to life through meaningful training experiences. This role plays an integral part in shaping the employeeexperience by supporting onboarding, leadership development, service excellence initiatives, and learning programs that empower our people to thrive.
As a member of the People & Culture team, the Learning & Development Specialist partners with leaders across the resort to cultivate talent, strengthen engagement, and support the delivery of exceptional Four Seasons experiences.
- Facilitate the Embark onboarding experience, ensuring every new hire receives a warm welcome and meaningful introduction to the Four Seasons culture, values, and service standards.
- Collaborate with the Learning & Development Manager to coordinate and deliver core learning programs.
- Support learning administration, tracking, and reporting through the Four Seasons Learning Platform to ensure training compliance and professional development goals are achieved.
- Partner with operational leaders to support the Resort's Routines of Service Excellence initiatives and reinforce the Four Seasons service culture throughout the employee journey.
- Coordinate, communicate,facilitate, and track annual Ethics, Safety, and OSHA training programs.
- Assist with the Certified Departmental Trainer program, including certification training, coaching, observation, and developmental feedback.
- Collaborate with leaders in guest-facing departments to design andfacilitateengaging learning experiences that elevate service delivery and operational excellence.
- Support learning initiatives tied to guest satisfaction and quality metrics, including Qualtrics, LQA, Forbes Travel Guide, and other operational benchmarks.
- Contribute to People & Culture initiatives, employee engagement programs, recognition events, and resort-wide celebrations.
- Perform administrative responsibilities including preparing training materials, creating communications,maintainingrecords, answering inquiries, and supporting department operations according to Four Seasons standards.
- Continuously seek opportunities to enhancethe employeeexperience and support a culture where people feel connected, valued, and inspired.
- Legal work authorization intheUnited States
- Minimum of 1 year experience working in a Learning & Development,Training, Human Resources, or a similar role
- Experience in hotel operations, preferably luxury hospitality or other service environments;
- Experience with Forbes Service Standards preferred;
- Knowledge of AAA Diamond Program preferred;
- Ability to accurately read and work with computer systems(60 wpm)
- Strong Customer Service skills
- Proficient knowledge of Microsoft Word,Exceland 10-key by touch
- Hourly Rate:$31.93
- An on-sitePhysical Therapist
- 24-hour access to Indoor and Outdoor Gym
- Holiday, Vacation & Sick pay
- Robust Benefit Plan
- Company Match 401K Plan
- Laundered Employee Uniform
- Free employee meals prepared by the Four Seasons Culinary 'Ohana
- Complimentary stays at Four Seasons Worldwide
- Training and Development Opportunities
- Employee Recognition Programs
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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