Resort Assistant Manager

fourseasons; Hawaii; On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

On-site Physical Therapist

24-hour Gym access

Holiday, Vacation & Sick pay

Retirement plan with company match

Job summary

Four Seasons Resort Hualālai is seeking a Resort Assistant Manager to lead Front Desk operations and ensure exceptional guest experiences from arrival to departure.

This role requires a passion for hospitality, problem solving, and a commitment to world-class service. You will mentor Front Desk staff, coordinate check-ins/outs, and collaborate across departments to deliver memorable stays.

Qualifications

• College degree or equivalent combination of education and experience.
• Minimum two years of hotel leadership or management experience, preferably within Front Office operations.
• Strong understanding of luxury hospitality standards and guest service excellence.
• Knowledge of Front Desk operations, reservations systems, and hotel technology platforms.
• Exceptional communication, organizational, and interpersonal skills.

Responsibilities

• Lead and manage Front Desk operations during assigned shifts.
• Welcome, register, and assist guests with personalized service.
• Coach and support Front Desk Receptionists and Rooms Controllers.
• Coordinate arrivals, departures, room assignments, and special requests.
• Review daily arrivals and VIP, return, and group guest handling.
• Resolve guest concerns with professionalism and empathy.
• Ensure compliance with financial, billing, cash handling, and credit procedures.
• Perform guest check-in and check-out transactions accurately.
• Respond to guest inquiries regarding resort services and local recommendations.
• Utilize hotel systems to manage reservations, blocking, reporting, and guest data.
• Act as leader on duty and handle emergencies with senior leadership unavailable.
• Collaborate with Housekeeping, Concierge, Bell Services, Reservations and other departments.

Skills

Luxury hospitality

Guest service excellence

Communication skills

Leadership

Problem solving

Education

College degree or equivalent

Tools

Front Desk systems

Reservations systems

Hotel technology platforms

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

RESORT ASSISTANT MANAGER

The Resort Assistant Manager is a key leader within our Front Office team, responsible for supervising Front Desk operations during assigned shifts while ensuring exceptional guest experiences from arrival through departure. This position serves as a primary point of contact for guests, supports and mentors Front Desk team members, and acts as a leader on duty to ensure the safety, security, satisfaction, and wellbeing of both guests and employees.

This role combines operational leadership with hands‑on guest engagement, requiring a passion for hospitality, strong problem‑solving abilities, and a commitment to delivering world‑class service.

WHAT YOU’LL DO

• Lead and support Front Desk operations during assigned shifts.


• Welcome, register, and assist guests throughout their stay while ensuring personalized and memorable experiences.


• Coach, motivate, and provide guidance to Front Desk Receptionists and Rooms Controllers.


• Coordinate arrivals, departures, room assignments, and special guest requests.


• Review daily arrivals and ensure proper handling of VIP, return, and group guests.


• Resolve guest concerns with professionalism, empathy, and efficiency.


• Ensure compliance with financial, billing, cash handling, and credit procedures.


• Perform guest check‑in and check‑out transactions accurately and efficiently.


• Respond to guest inquiries regarding resort services, amenities, activities, and local recommendations.


• Utilize hotel systems to manage reservations, room blocking, reporting, and guest information.


• Act as a leader on duty, responding appropriately to emergency and safety situations when senior leaders are unavailable.


• Collaborate closely with Housekeeping, Concierge, Bell Services, Reservations, and other resort departments to ensure seamless guest experiences.

WHAT TO BRING

• College degree or equivalent combination of education and experience.


• Minimum two years of hotel leadership or management experience, preferably within Front Office operations.


• Strong understanding of luxury hospitality standards and guest service excellence.


• Knowledge of Front Desk operations, reservations systems, and hotel technology platforms.


• Exceptional communication, organizational, and interpersonal skills.


• Ability to remain calm, professional, and solution‑oriented in a fast‑paced environment.


• Strong financial awareness and attention to detail.


• Ability to read, write, and speak English fluently.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $65,000 - $79,000


• An on‑site Physical Therapist


• 24‑hour access to Indoor and Outdoor Gym


• Holiday, Vacation & Sick pay


• Robust Benefit Plan


• Company Match 401K Plan


• Laundered Employee Uniform


• Free employee meals prepared by the Four Seasons Culinary ‘Ohana


• Complimentary stays at Four Seasons Worldwide


• Training and Development Opportunities


• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

Four Seasons is an Equal Opportunity, Affirmsitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal