People & Culture Leader - Elevate Service & Engagement

Accor; San Diego (CA); Vor Ort; USD 180.000 - 230.000; Vollzeit

Zusammenfassung

Fairmont Grand Del Mar in San Diego, CA seeks a Director of People & Culture to shape a high-performing, compliant, and engaging workplace. You will partner with the Executive Committee to drive people strategies aligned with service excellence and guest-centric experiences.

Lead talent management, workforce planning, and leadership development while managing compliance and risk. This role reports to the General Manager and shapes a culture of trust, recognition, and inclusion across the resort.

Qualifikationen

• Minimum 5+ years of progressive Human Resources leadership experience.
• Business acumen to translate operational priorities into People & Culture strategies.
• Ability to influence senior leaders and drive organizational change.

Aufgaben

• Lead day-to-day operations of the People & Culture function.
• Partner with Executive Committee on workforce planning and leadership development.
• Drive engagement through surveys, listening strategies, and targeted interventions.
• Embed service standards and guest-centric behaviors into hiring, onboarding, training, and performance management.
• Oversee compensation, benefits, leave programs, and wellness initiatives.
• Ensure compliance with employment laws and risk management.

Kenntnisse

HR leadership

Organizational development

Compliance

People analytics

Stakeholder management

Ausbildung

HR degree or related field

Tools

HRIS

Microsoft Office

Jobbeschreibung

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery.The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Job Description

Reporting to the General Manager, the Director of People & Culture is a strategic and operational leader responsible for shaping a high-performing, compliant, and engaging workplace culture. This role partners closely with the Executive Committee to drive business results through people strategies, while embedding service excellence into all People & Culture practices.

Key Responsibilities:

• Lead and oversee the day-to-day operations of the People & Culture function, aligning people strategies with business objectives and service culture priorities
• Serve as a strategic advisor to the General Manager and Executive Committee, providing guidance on organizational effectiveness, workforce planning, and leadership development
• Champion a culture of engagement by fostering an environment of trust, open communication, accountability, recognition, and inclusion
• Drive colleague engagement initiatives, including survey action planning, listening strategies, and targeted interventions that improve retention, morale, and performance
• Act as a steward of the organization’s service culture by embedding service standards, emotional intelligence, and guest-centric behaviors into hiring, onboarding, training, performance management, and recognition programs
• Coach and develop leaders at all levels to strengthen leadership capability, accountability, and consistency in delivering both colleague and guest experiences
• Partner with department leaders to translate colleague feedback, operational insights, and business metrics into actionable people strategies and measurable outcomes
• Oversee all aspects of talent management including recruitment, succession planning, performance management, and leadership development, ensuring alignment with brand standards and service expectations
• Ensure full compliance with federal, state, and local employment laws, collective bargaining agreements, and company policies; proactively mitigate risk through audits, training, and process improvements
• Direct and oversee workplace investigations, disciplinary actions, and terminations with a focus on fairness, consistency, and risk management
• Manage compensation, benefits, leave programs, and wellness initiatives to support a competitive and compliant colleague value proposition
• Oversee occupational health & safety programs, ensuring a safe and compliant work environment for all colleagues
• Utilize HRIS and people analytics to monitor trends, identify risks, and inform strategic decision-making across engagement, turnover, productivity, and service metrics
• Lead the development and management of the annual People & Culture budget, including forecasting, cost control, and resource allocation
• Continuously challenge the status quo by identifying opportunities to improve processes, elevate the colleague experience, and strengthen service delivery
• Support and lead colleague events and recognition programs that reinforce culture, celebrate success, and build community
• Model and promote professional, inclusive, and engaging behaviors aligned with company values
• Other duties as assigned

Qualifications

• Minimum 5+ years of progressive Human Resources leadership experience
• Demonstrated business acumen, with the ability to understand operational and financial priorities and translate them into practical People & Culture strategies that support business performance
• Proven ability to hold leaders accountable for people practices, colleague engagement, performance, compliance, and service culture, while providing the coaching and support necessary for leaders to succeed
• Demonstrated ability to influence senior leaders, challenge constructively, and drive organizational change through people strategies
• Strong understanding of employment law, compliance, risk management, and best practices
• Demonstrated experience in colleague engagement, culture transformation, leadership development, and performance management
• Ability to connect colleague experience, leadership effectiveness, and service culture to guest experience and business results
• Experience leveraging HR metrics, engagement data, and business analytics to identify trends, measure progress, and inform decision-making
• University/college degree in Human Resources, Business, or related field; HR certification is an asset
• Strong commercial mindset with the ability to balance colleague needs, operational requirements, compliance obligations, and financial considerations
• Excellent interpersonal, communication, coaching, and presentation skills, with the ability to engage and influence all levels of the organization from line colleagues to Executive Committee members
• Highly organized, self-directed, and accountable, with the ability to prioritize competing demands and consistently deliver results
• Proficient in HR systems and Microsoft Office applications

Additional Information

Annual Salary range: $180,000 to $230,000

Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.

Visa Requirements:
Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Fairmont is proud to be an Equal Opportunity Employer.EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply