Lux Spa Concierge – Elevate Men's Guest Experience

Accor; San Diego (CA); In loco; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary meals

Complimentary on-site parking

Hotel discounts

Spa and wellness discounts

Career growth

Descrizione del lavoro

Fairmont Grand Del Mar in San Diego invites you to join as Spa Men’s Concierge. You will help run the spa daily, ensure guests receive exceptional five-star service, and train locker room staff while maintaining a professional, sanitary environment.

The role emphasizes guest relations, trouble-shooting, and cooperative work across departments. The position offers full-time hours, wage information, and comprehensive benefits within a luxury resort setting.

Competenze

• Professional, service oriented, accurate, gentle with attention to guest experience.
• High School Diploma or equivalent required.
• Knowledge of Microsoft Office, Spa Soft (training provided) and basic accounting.
• Excellent personal appearance and strong verbal and written communication skills.
• One year experience in a service-related field, preferably in a luxury hotel or club.

Mansioni

• Maintain day-to-day operations of the spa facility to ensure a smooth, five-star performance.
• Create and maintain a professional, safe, nurturing environment for guests.
• Provide personal attention to guests/members to ensure a pleasant visit.
• Prepare locker room and whirlpool equipment daily.
• Replenish guest amenities and towels and keep areas immaculate.
• Perform daily cleaning and minor maintenance tasks in the facility.
• Stay current on department information and train staff accordingly.
• Take ownership of guest or staff issues and resolve them.
• Ensure a clean, sanitary spa.
• Collaborate with all departments and participate in meetings.
• Conduct tours of the facility and inform management of issues.

Conoscenze

Guest service

Attention to detail

Multitasking

Verbal & written communication

Formazione

High School Diploma

Strumenti

Microsoft Office

Spa Soft

Basic accounting

Descrizione del lavoro

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery.The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality atFairmont Grand Del Mar, as our new Spa Men's Concierge.

Responsibilities

This individual will maintain the day-to-day operations of the spa facility to ensure a smooth, five-star performance while exceeding every guest’s expectation all while maintaining a positive working environment.

• Accountable for all public area operations locker room area.
• Create and maintain a professional, safe, nurturing and healing environment where the experience at the Fairmont Grand Del Mar lends itself to making a difference in our guest’s lives.
• Provide personal attention to the guests/members to ensure a pleasant visit for each guest and maintain effective guest relations.
• Prepare locker room and whirlpool equipment and supplies daily
• Replenish guest amenities and towels as necessary to include wellness table snacks, lounge area and locker room; keeping area immaculate.
• Perform daily general cleaning and minor maintenance tasks in the facility.
• Stay current on all department information, become well-versed and trained in its application and train locker room staff accordingly.
• Take ownership of any guest or staff related problem and handle accordingly.
• Assure a clean, crisp and sanitary spa.
• Work cooperatively and professionally with all departments.
• Comply with all Grand Del Mar safety and health policies and procedures.
• Attend regular department meetings as directed by the Spa Operations manager or Director of Spa.
• Conduct tours of the facility.
• Keep management informed with all guest, staff and program issues
• Other duties as assigned by Lead Attendant or Manager to include special projects and/or basic maintenance of the facilities

Qualifications

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent required.
• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
• One year experience working in a service-related field, preferably in a luxury-oriented hotel or club facility.

Physical Demands

• Constant standing and walking throughout shift
• Pushing and Pulling up to 20lbs
• Ability to carry up to 20lbs

Wage Information

The hourly rate for this position is $19.00

Additional Information

Job Perks & Benefits:Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What is in it for you:

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees arerecognized for outstandingperformance through appreciationprograms, awards, andexclusive travel andlifestyle perks.
• Meaningful Work: Create memorable experiencesfor guests whilemaking a positiveimpact through exceptionalhospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements:Applicants must be legally eligible to work the United States.

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