Overnight Luxury Guest Services & Safety Officer

Accor; San Diego (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Complimentary meals during shift

On-site parking

Employee travel discounts

Health & wellbeing benefits

Career growth opportunities

Job summary

Fairmont Grand Del Mar in San Diego is seeking a security-focused, full-time team member dedicated to guest and staff safety in a luxury setting. You will be attentive, efficient and uphold Forbes Travel Guide standards to ensure a safe, enjoyable workplace and travel destination.

Responsibilities include welcoming guests with exceptional service, maintaining safety procedures, and collaborating with other departments during peak times while maintaining a professional appearance and demeanor.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must possess good communication skills, both verbal and written.
• Must possess basic computer skills and basic computational ability.
• Knowledge of resort operations, services and facilities is a plus.

Responsibilities

• Ensure a positive first impression of the resort for our guests through detailed cleanliness and ambiance control.
• Provide warm, personal and detailed service in a luxury, fast-paced environment per Forbes standards.
• Remember names and preferences to extend personalized service.
• Assist other rooms division departments during peak times or as needed.
• Apply safety precautions and be knowledgeable about fire and life safety procedures.

Skills

Communication skills

Written communication

Problem solving

Reading & writing

Basic computer skills

Resort operations knowledge

Job description

• Job-Category: Security, Safety & Quality
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery.The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Guardian and Protector. You ensure the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed, and will ensure your property remains a safe, enjoyable workplace and travel destination.

Responsibilities

• Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control.
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment in accordance to our Forbes Travel Guide standards.
• Remember individual’s names and their preferences to extend a personalized service.
• Assist other rooms division departments with their operations during peak times or when required.
• Apply necessary precautions with regards to the hotel safety.
• Be well versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of Resort operations, its services, and facilities.
• Most work tasks are performed indoors. Temperature generally is moderate and controlled by Resort environmental systems.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.
• Must be able to exert well-paced ability in limited space.

Physical Demands

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Grooming

• All Colleagues must maintain a neat, clean and well-groomed appearance per Fairmont Grand Del Mar standards. A conservative, simple and elegant style is preferred.

Wage Information

The hourly rate for this position is $24.11

• In addition to the base hourly rate, colleagues will receive an Overnight Premium of $1.00 per hourfor all hours worked during designated overnight shifts.

Additional Information

Job Perks & Benefits:Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What is in it for you:

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees arerecognized for outstandingperformance through appreciationprograms, awards, andexclusive travel andlifestyle perks.
• Meaningful Work: Create memorable experiencesfor guests whilemaking a positiveimpact through exceptionalhospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements:Applicants must be legally eligible to work the United States.

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