People & Culture Generalist

Four Seasons Hotels and Resorts; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with employer matching

Complimentary and discounted hotel stays

Employee meals and beverages

Wellbeing and mental health initiatives

Job summary

Four Seasons Hotels and Resorts in St. Louis is looking for a People & Culture Generalist. This full-time role supports daily operations, employee relations, and internal communications. Responsibilities include managing the People & Culture office, planning engagement initiatives, maintaining compliance with laws, and collaborating with colleagues. Ideal candidates should possess 1-3 years of HR experience, exceptional interpersonal, organizational, and communication skills. The position offers excellent benefits, including healthcare, time off plans, and complimentary hotel stays.

Qualifications

• 1–3 years of Human Resources or People & Culture experience required.
• Hospitality-related HR experience is a plus.
• Exceptional organizational and time-management skills.

Responsibilities

• Manage day-to-day operations of the People & Culture office.
• Provide administrative support for employee engagement initiatives.
• Maintain employee files ensuring compliance with laws.
• Respond to calls, chats, and emails.
• Collaborate with team members to care for employees.

Skills

Interpersonal skills

Organizational skills

Time-management skills

Communication skills

Proficiency in Microsoft Office

Confidentiality handling

Tools

HRIS software (Workday or similar)

Job description

About the role

The People & Culture Generalist is an essential member of the People & Culture Department, responsible for supporting the daily operations of the team while delivering a high level of service to our employees and leadership team. This role supports employee relations, internal communications, daily operations, and administrative duties, ensuring a seamless and engaging employee experience. The position maintains multiple spreadsheets and databases for accurate information, supports hiring processes, onboarding, and learning and development as needed. The role reports to the People & Culture Manager and is overseen by the Director of People & Culture.

What you will do

• Employee Relations: Managing the day‑to‑day operations of the People & Culture office by serving as the primary point of contact and maintaining a professional, organized, and welcoming environment
• Support: Planning and providing administrative support for employee engagement initiatives, including events, town halls, and company‑wide programs
• Coordination: Maintaining employee files and records to ensure accuracy and compliance with employment laws
• Technology: Answering phone calls and responding to chats and emails through our unique computer systems
• Communication/Teamwork: Collaborating with team members to ensure employees are always taken care of

What you bring

• 1–3 years of Human Resources or People & Culture experience is required (Hospitality‑related HR experience is a plus)
• Strong interpersonal skills with a natural ability to connect with others and build trust
• Exceptional organizational and time‑management skills with the ability to manage multiple priorities in a fast‑paced environment
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with Workday or similar HRIS preferred
• Strong written and verbal communication skills
• Proven ability to maintain confidentiality and handle sensitive matters with professionalism

Schedule & Hours

• This is a full‑time position
• The working hours will primarily be Monday through Friday, 8:30am‑5:00pm

What we offer

• Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days
• Time off plans starting at day of hire
• An opportunity to be a part of a cohesive team in an inclusive work environment
• Complimentary and discounted hotel stays around the world
• Wellbeing and mental health initiatives and focused company resources
• Embracement and promotion of diversity in our workplace
• Complimentary employee meals and beverages