People-Centric Holistic Support Manager

The Arc Baltimore; Baltimore (MD); On-site; USD 45,000 - 47,000; Full time

Job summary

The Arc Baltimore is seeking a Holistic Support Manager in Baltimore, MD, to coordinate services and keep the person’s goals at the center of care. You will lead collaboration among the person supported, their team, Coordinators of Community Services, and partners, demonstrating strong communication and follow-through.

You’ll build accurate plans reflecting preferences, track progress, address barriers, and ensure compliance with state and regulatory requirements, while protecting rights and

Qualifications

• High school diploma or GED; bachelor’s degree preferred and five years of disability field experience may substitute.
• At least one year of case management and supervisory experience in the disability field; five years as a Direct Support Professional may be substituted.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and other workplace technology.

Responsibilities

• Coordinate and facilitate person-centered planning with the person supported, their Coordinator of Community Services, and members of their self-identified team. Ensure plans meet applicable Developmental Disabilities Administration (DDA) and other regulatory requirements.
• Keep Person-Centered Plans current and accurate, reflecting each person's preferences, goals, and services.
• Use progress notes, assessments, and other records to identify strengths and barriers, and work with the team to build on strengths and address barriers.
• Respond promptly to people supported, families, caregivers, colleagues, Coordinators of Community Services, and other partners. Connect people with the Management of Funds team or Benefits Counseling when needed.
• Train and communicate regularly with direct support professionals about person-centered and behavioral plans, progress, and changes in support needs.
• Protect the fundamental rights of people supported in accordance with COMAR 10.22.04 and help bring incident reports to a timely, satisfactory conclusion.
• Complete progress reports, iCM documentation, incident reports, and other required records on time.
• Coordinate required state and federal funding authorizations. Submit requests, secure approvals and signatures before services begin, and track authorizations to support timely access to services and uninterrupted reimbursement.
• Identify and resolve funding, eligibility, and redetermination issues before they disrupt services.
• Attend required meetings and training; participate in committees, work groups, fundraising, and other Arc Baltimore events.
• Perform other duties as assigned.

Skills

Excellent written and verbal comms

Microsoft Office proficiency

Education

High school diploma or GED

Bachelor’s degree preferred (social work, psychology, special ed or related)

Job description

The Arc Baltimore is seeking a Holistic Support Manager in Baltimore, MD, to coordinate services and keep the person’s goals at the center of care. You will lead collaboration among the person supported, their team, Coordinators of Community Services, and partners, demonstrating strong communication and follow-through.

You’ll build accurate plans reflecting preferences, track progress, address barriers, and ensure compliance with state and regulatory requirements, while protecting rights and