People Center Coordinator

Worthington Steel; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Worthington Steel is seeking a People Center Coordinator to join our HR team in Columbus, OH. This HR Shared Services role provides frontline customer service to employees, families, candidates, and HR partners by handling first-level inquiries and routing to the right next steps.

You will manage transactional HR activities across life-cycle events, including benefits, payroll, compensation, and policies, while maintaining knowledge databases and SOPs.

Qualifications

• Experience in HR onboarding, benefits administration, or related field.

Responsibilities

• Provide high level customer service by ensuring all incoming questions are fully addressed in a timely manner.
• Enroll and update employee benefit elections through system administration and benefit education
• Troubleshoot general employee questions received through the HR Shared Service Center, using critical analysis and problem solving to resolve the issue before escalating or routing to another department.
• Process transactional work from HR Business Partners, Centers of Excellence (COEs)and Leadership
• Maintain knowledge database, SOP documentation and escalated trending issues to the appropriate next level
• Other duties as assigned

Skills

HR experience

Onboarding

Benefits administration

Job description

Job Description

Join our Worthington Steel HR team as a People Center Coordinator. This HR Shared Services role will provide exemplary HR operational customer service to all employees and families, candidates & HR Business Partners by responding to telephonic and/or electronic first-level HR inquiries. Providing either direct resolution or routing the inquiry to the appropriate next step to address accordingly. Serves as first point of contact for HR questions, responding to all HR Shared Service inquiries and providing transactional administration for employee life cycle events. This may include compensation, benefits, talent acquisition, learning, HR policies, and payroll.

Job Description

Join our Worthington Steel HR team as a People Center Coordinator. This HR Shared Services role will provide exemplary HR operational customer service to all employees and families, candidates & HR Business Partners by responding to telephonic and/or electronic first-level HR inquiries. Providing either direct resolution or routing the inquiry to the appropriate next step to address accordingly. Serves as first point of contact for HR questions, responding to all HR Shared Service inquiries and providing transactional administration for employee life cycle events. This may include compensation, benefits, talent acquisition, learning, HR policies, and payroll.

Responsibilities

• Provide high level customer service by ensuring all incoming questions are fully addressed in a timely manner.
• Enroll and update employee benefit elections through system administration and benefit education
• Troubleshoot general employee questions received through the HR Shared Service Center, using critical analysis and problem solving to resolve the issue before escalating or routing to another department.
• Process transactional work from HR Business Partners, Centers of Excellence (COEs)and Leadership
• Maintain knowledge database, SOP documentation and escalated trending issues to the appropriate next level
• Other duties as assigned

Desired Experience

• Experience in Human Resources - specifically onboarding, benefits administration, or a related field required

About Us

At Worthington Steel we are dedicated to building a diverse and inclusive workplace. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or others within our organization.

Worthington Steel (NYSEWS) is a metals processor that partners with customers to deliver highly technical and customized solutions. Worthington Steel’s expertise in carbon flat-roll steel processing, electrical steel laminations and tailor welded solutions are driving steel toward a more sustainable future.

As one of the most trusted metals processors in North America, Worthington Steel and its approximately 6,000 employees harness the power of steel to advance our customers’ visions through value-added processing capabilities including galvanizing, pickling, configured blanking, specialty cold reduction, lightweighting and electrical lamination. Headquartered in Columbus, Ohio, Worthington Steel operates 37 facilities in seven states and 10 countries. Following a people-first Philosophy, commitment to sustainability and proven business system, Worthington Steel’s purpose is to generate positive returns by providing trusted and innovative solutions for customers, creating opportunities for employees and strengthening its communities.

Worthington Steel Inc., and its subsidiaries, is an equal employment opportunity employer. Qualified applicants are considered regardless of race, color, religion, age, national origin, sex, disability or veteran’s status.