HR Service Center Representative

Worthington Enterprises; Columbus (OH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, Vision

On-site Medical Center

401K Match

Career growth

Employee Assistance Program

Profit sharing

Job summary

Worthington Enterprises in Columbus, OH is hiring a HR Service Center Representative to serve as the first point of contact for employee inquiries across corporate and manufacturing locations. You will resolve questions on payroll, onboarding, benefits, and other life-cycle events in partnership with HR Business Partners.

This hybrid role requires 2-3 years of HR experience, strong customer focus, careful confidentiality, and the ability to learn HR systems quickly.

Qualifications

• 2–3 years of HR experience.
• Understanding of payroll, onboarding, benefits, and compliance.
• Proficiency with HR systems and tools.
• Strong communication and confidentiality.
• Ability to leverage automation and AI-enabled tools.

Responsibilities

• Be the Go-To Problem Solver: handle inquiries via phone or email and provide timely resolutions or connect to the right resource.
• Drive Excellence in Employee Support: assist with life-cycle events such as compensation, benefits, pre-employment, onboarding, and compliance processes.
• Enhance HR Processes: maintain and improve knowledge databases, identify trends, and contribute to process improvements.
• Collaborate and Communicate: work with HR Business Partners and support teams to ensure smooth workflows.
• Become an HR Knowledge Expert: build expertise across HR functions to help employees navigate systems, processes, and policies.
• Other duties as assigned.

Skills

HR processes

HR systems

Customer focus

Communication

Confidentiality

Automation/AI tools

Job description

Join Our team as a HR Service Center Representative!

Are you passionate about making an impact and ensuring employees have the best support experience possible? As a part of our Worthington People Center, you’ll play a vital role in delivering exceptional service to employees, their families, candidates, and HR Business Partners.

This position is part of a collaborative team, serving as the first point of contact for HR inquiries across all corporate and manufacturing locations. You’ll develop a deep understanding of a wide range of HR topics, providing support for employee life cycle events such as: Payroll, onboarding, benefits, and more!

This is a hybrid role spending 3 days/week on-site at our Columbus, OH corporate headquarters.

What You’ll Do:

• Be the Go-To Problem Solver: Handle incoming inquiries via phone or email, providing timely resolutions or connecting people with the right resources.
• Drive Excellence in Employee Support: Assist with life-cycle events such as compensation, benefits, pre-employment, onboarding, and compliance processes that come from HR Business Partners, employees, and support teams.
• Enhance HR Processes: Maintain and improve knowledge databases, identify trends, and contribute to process improvement initiatives.
• Collaborate and Communicate: Work closely with HR Business Partners and HR Support teams to ensure smooth workflows and optimal employee support.
• Become an HR Knowledge Expert: Build expertise across HR functions to help employees navigate systems, processes, and policies.
• Other duties as assigned

What You Bring:

• 2-3; years of previous experience in Human Resources or related field. Understanding of HR processes such as benefits, payroll, onboarding, and compliance. Proficiency in HR systems and tools with the ability to learn new technologies.
• A customer-focused mindset with strong follow-up, attention to detail, and prioritization/time management. Clear, professional, and adaptable communication to various audiences.
• A knack for identifying ways to improve processes and enhance the employee experience. Analytical mindset to troubleshoot and resolve issues or identify patterns for improvement.
• A commitment to confidentiality when handling sensitive information.
• Leverage automation and AI-enabled tools to streamline HR processes, improve response times, and enhance the employee support experience

Why you will love working here:

• Health, Dental, and Vision insurance that starts on your first day! Employer HSA contribution (up to $1,000/single or $2,000/family depending on plan type)
• On-site Medical Center, Pharmacy, Barbershop, and fitness center
• 401(K) Match + Employer contribution
• As Our Philosophy states: People are our most important asset.Ample opportunity for career growth- we promote from within
• Employee Assistance Program
• Quarterly profit sharing (with no cap!)

Our Company is proud to have a dynamic and inclusive workforce where employees are empowered to innovate, thrive and grow. We believe that each employee’s unique strengths contribute to the success of our organization. This belief extends to how we consider our job applicants. Your talents may align with this positionor other opportunities within our organization.

We are committed to providing reasonable accommodations for individuals with disabilities in the application and hiring process. If you are interested in employment with Worthington Enterprises and need an accommodation or assistance using the careers website, please contact [e-mail].

Worthington Enterprises (NYSE: WOR) is a designer and manufacturer of market‑leading brands that help improve everyday life by elevating spaces and experiences. The Company operates with two primary business units: Building Productsand Consumer Products.

The Building Products segment includes cooking, heating, cooling and water solutions, architectural and acoustical grid ceilings and metal framing and accessories. The Consumer Products segment provides solutions for the tools, outdoor living and celebrations categories. Product brands within the Worthington Enterprises portfolio include Balloon Time®, Bernzomatic®, Coleman® (propane cylinders), CoMet®, Elgen, Garden Weasel®, General®, HALO™, Hawkeye™, Level5 Tools®, Mag Torch®, NEXI™, Pactool International®, PowerCore™, Ragasco®, Well-X-Trol® and XLite™, among others.

Founded in 1955 as Worthington Industries, Worthington Enterprises follows a people‑first Philosophy with earning money for its shareholders as its first corporate goal. Headquartered in Columbus, Ohio, Worthington Enterprises and its joint ventures employ approximately 6,000 people throughout North America and Europe.