HR Shared Services Coordinator – Benefits & Onboarding

Worthington Steel; Worthington (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Worthington Steel is seeking a People Center Coordinator for its HR Shared Services team in Worthington, OH. The role focuses on delivering exemplary HR operational customer service to employees, families, candidates, and HR Partners by addressing first-level inquiries and routing to the appropriate next steps.

It covers transactional administration for employee life cycle events, including compensation, benefits, payroll, and related policies.

Qualifications

• Experience in Human Resources - specifically onboarding, benefits administration, or a related field.

Responsibilities

• Provide high level customer service by ensuring all incoming questions are fully addressed in a timely manner.
• Enroll and update employee benefit elections through system administration and benefit education
• Troubleshoot general employee questions received through the HR Shared Service Center, using critical analysis and problem solving to resolve the issue before escalating or routing to another department.
• Process transactional work from HR Business Partners, Centers of Excellence (COEs)and Leadership
• Maintain knowledge database, SOP documentation and escalate trending issues to the appropriate next level
• Other duties as assigned

Skills

Customer service

HR knowledge

Problem solving

Job description

Worthington Steel is seeking a People Center Coordinator for its HR Shared Services team in Worthington, OH. The role focuses on delivering exemplary HR operational customer service to employees, families, candidates, and HR Partners by addressing first-level inquiries and routing to the appropriate next steps.

It covers transactional administration for employee life cycle events, including compensation, benefits, payroll, and related policies.