People and Office Manager

Majority USA, Llc.; Miami, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

MAJORITY is seeking a People & Office Manager to own the full US employee experience, HR operations, and on-site IT support from our Miami Wynwood office. You will ensure compliance across six states, manage onboarding for hires and advisors, and collaborate with the Colombia team to align global practices.

You will handle benefits administration, HRIS data integrity, and employment documentation while supporting a distributed workforce and coordinating vendor relationships in a fast-paced

Qualifications

• 3+ years of Human Resources/People operations experience, ideally with multi-state US compliance exposure.
• Excellent written and verbal English and Spanish communication; full fluency required.
• Comfort supporting a distributed, non-co-located workforce across multiple states and offices.

Responsibilities

• Manage full US employee lifecycle (onboarding, changes, benefits admin, offboarding).
• Maintain compliance across six states where Majority USA is registered; track state-specific requirements.
• Support contractor classifications for 1099 advisors; coordinate with Legal/Finance as needed.
• Administer benefits programs (medical, 401(k)) and serve as primary contact for questions.
• Manage HRIS data integrity in ADP Workforce Now Next Gen and related systems.
• Draft and maintain employment documentation via DocuSign workflows.
• Onboard new hires/advisors and ensure a consistent experience across locations.
• Support engagement and culture initiatives for a distributed, sales-oriented population.
• Oversee Wynwood office operations, vendors, supplies, and facilities.
• Coordinate logistics for events, meetings, and travel as needed.
• Provide basic IT support and device management for the US team (Mosyle).
• Coordinate with global IT/Platform teams on escalations and access provisioning.

Skills

People Operations

HR Compliance

Office Management

Employee Experience

IT Support

Tools

Mosyle MDM

ADP Workforce Now Next Gen

DocuSign

Employee Navigator

Human Interest

Job description

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At MAJORITY, we’re building a world where ambition knows no borders and where financial success follows you wherever life takes you. We’ve built a mobile banking platform for ambitious global citizens navigating life across borders that offers a smarter, more accessible financial membership designed to help people manage and grow their money, wherever they’re from and wherever they’re going.

We’re a global team of 30+ nationalities, working with purpose and building for impact. If you’re excited by big challenges and bold ideas, and want to help shape the future of international banking, we’d love to hear from you.

Role

We're hiring a People & Office Manager to own the full US employee experience, Human Resources operations, and office/basic IT support, partnering closely with the People & Office Manager for Colombia to keep practices aligned globally while running US execution independently.

This role suits someone comfortable managing HR at scale across a distributed, multi-state workforce with strong attention to compliance detail and a genuine service mindset toward employees and advisors alike. This position reports into the Chief People Officer.

This is an in-person position based out of our Miami office in the Wynwood area.

Responsibilities

People Operations & Compliance

• Manage the full US employee lifecycle (excluding recruitment): onboarding, changes, benefits administration, and offboarding
• Maintain compliance across the six states where Majority USA is a registered employer, tracking state-specific requirements (leave laws, final pay timing, handbook provisions, unemployment insurance)
• Support worker classification practices for the 1099 contractor population in the advisor channel, working with Legal/Finance as needed
• Administer benefits programs (medical, 401(k)) and serve as the primary contact for employee questions
• Manage HRIS data integrity in ADP Workforce Now Next Gen and related systems (Employee Navigator, Human Interest)
• Draft and maintain employment documentation via DocuSign workflows

Employee experience

• Serve as the go-to person for a distributed workforce, many of whom are not physically in the Miami office (on-the-ground advisors across multiple states)
• Run onboarding for new hires and advisors, ensuring consistent experience regardless of location
• Support engagement and culture initiatives for a distributed, sales-oriented population

Office Management

• Manage day-to-day operations of our new office in Wynwood: vendors, supplies, facilities
• Coordinate logistics for company events, meetings, and travel as needed

IT Onboarding and Support

• Provide basic IT support and device management (Mosyle MDM) for the US team
• Coordinate with the global IT/Platform team on escalations and access provisioning
• Support IT onboarding/offboarding logistics (equipment, accounts)

Experience & Qualifications

• 3+ years of Human Resources/People operations experience, ideally with multi-state US compliance exposure
• Excellent written and verbal communication skills in both English and Spanish (full fluency required)
• Comfort supporting a distributed, non-co-located workforce (not just a single office)
• Strong organizational skills and attention to compliance detail across multiple jurisdictions
• Basic IT/device management aptitude (MDM tools like Mosyle, general troubleshooting)
• Experience in a startup, fintech, or sales-driven organization is a plus

We believe in equal opportunity and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The MAJORITY app facilitates banking services through Axiom Bank, N.A. ("Axiom"), Member FDIC. The funds deposited in the account held at Axiom, Member FDIC, are FDIC-insured on a pass-through basis up to $250,000 per depositor in the event Axiom fails and subject to the satisfaction of certain conditions. The MAJORITY Visa® debit card is also issued by Axiom pursuant to a license from Visa U.S.A. Inc. Non-deposit products and services such as money transfers and telecom services are not FDIC-insured.

Services may be provided by Majority Payment Services LLC (NMLS # 1991596). This licensed company may be verified through the NMLS consumer access website: https://www.nmlsconsumeraccess.org/

The MAJORITY Visa® Credit Card is issued by WebBank, member FDIC, pursuant to a license from VISA U.S.A. Inc. MAJORITY is not a bank or lender and is a technology company. Joining the waitlist does not constitute an application for credit and does not affect your eligibility or approval status. An application must be submitted to be considered for the card. Eligibility requirements apply, including but not limited to income and expense requirements, keeping your MAJORITY account in good standing, and establishing a security deposit account.

*Boost amount (i.e., the amount of the credit line increase) is up to 5% of the monthly on-time payment of at least the minimum payment due and is subject to other terms and conditions, including but not limited to an ability to repay check and a monthly cap in the credit card agreement.

**We report account information to one or more credit reporting agencies. Both positive and negative payment history impact your credit score. The impact of payment history on credit bureau scoring models will vary. Making on-time payments may help to build a credit profile for consumers without existing debt. Failure to make on-time payments will result in a negative history reported to credit reporting agencies and may negatively impact your credit score.

MAJORITY, 128 NW 28th Street, Suite 604, Miami, FL 33127