Casino Hospitality Host

PENN Entertainment, Inc.; East Chicago (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Ameristar Casinos, Inc. in East Chicago, IN is seeking a casino host to build relationships with midrange gaming guests, foster loyalty, and encourage return visits.

You will deliver exceptional guest service, coordinate accommodations and amenities, and support event participation to maximize player satisfaction. Requirements include a high school diploma or equivalent, proficiency with Microsoft Office, and strong communication, organization, and time-management skills.

Qualifications

• Must have customer service experience in a casino or hospitality setting.
• Strong communication skills in verbal and written form.
• Proficient with Microsoft Office applications (Word, Excel, Outlook).
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple tasks and operate in a fast-paced environment.

Responsibilities

• Develop and establish relationships with midrange gaming customers to encourage return visits and loyalty.
• Deliver exceptional guest service with a friendly, approachable demeanor.
• Coordinate accommodations, amenities, and events for guests as needed.
• Maintain confidentiality of guest accounts and uphold company policies.
• Collaborate with team members to ensure guest satisfaction and program profitability.

Skills

Customer service

Microsoft Office

Time management

Communication

Organization

Education

High school diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Develop and establish relationships with midrange gaming customers in order to encourage return visits, create customer loyalty and increase theoretical/earning potential value.
• Deliver exceptional internal and external guest service. Always exhibit a friendly and approachable demeanor.
• Be polite and courteous when speaking with guests and team members.
• Look for and act upon opportunities to assist guests and team members.
• Be sincere and genuine during all interactions.
• Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Responsible for maintaining close ties with targeted guests through personal contact on property.
• Arranges accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
• Handles and resolves player problems.
• Responsible for maintaining goodwill with all guests.
• Ensures guests are aware of events and supports execution through attendance and follow-up.
• Provides complimentaries according to established guidelines and sound business practices.
• Complies with state and local regulatory requirements.
• Builds relationships with target players through tracking systems.
• Leverages property amenities/programs to targeted players.
• Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
• Uses proactive discretionary comping to encourage repeat patronage.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Works with team members to achieve common goals.
• Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.
• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
• Maintains confidentially of all players accounts and company records and lists.
• Performs other duties as assigned by management.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent preferred or equivalent in addition to one to three years progressive casino, marketing or sales related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
• Must be proficient in Microsoft applications
• Highly organized and detail-oriented.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent interpersonal skills required.
• Must have excellent oral and written communication skills.