Pendo CX Lead - AI‑Driven Adoption & Onboarding

FREEDOM SOLUTIONS GR; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Generous paid time off

Professional development opportunities

Job summary

FREEDOM SOLUTIONS GR is seeking an In-Product Customer Experience Lead in Raleigh, North Carolina. You will manage Pendo to drive product adoption and improve user journey by leveraging data insights and collaboration across teams.

The ideal candidate has substantial experience with Pendo, strong technical skills, and a mindset oriented towards building robust processes. Opportunities for career growth and a supportive work-life balance are offered.

Qualifications

• Extensive hands-on experience as a Pendo Administrator.
• A track record of scaling tools into functional business processes.
• Deep understanding of SaaS software operations.

Responsibilities

• Manage global Pendo instance and define success metrics.
• Analyze product usage to identify user friction points.
• Facilitate automated onboarding paths for new users.

Skills

Pendo expertise

Technical acumen

Analytical curiosity

Collaboration

Education

Bachelor's degree or equivalent professional experience

Tools

Pendo

HTML/CSS selectors

Job description

FREEDOM SOLUTIONS GR is seeking an In-Product Customer Experience Lead in Raleigh, North Carolina. You will manage Pendo to drive product adoption and improve user journey by leveraging data insights and collaboration across teams.

The ideal candidate has substantial experience with Pendo, strong technical skills, and a mindset oriented towards building robust processes. Opportunities for career growth and a supportive work-life balance are offered.