Pendo Product Experience Lead — Adoption & Onboarding

Litera Group; Raleigh (NC); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Generous paid time off

Retirement savings plans

Professional development opportunities

Job summary

A leading legal technology provider in Raleigh, NC, is seeking an In‐Product Customer Experience Lead. This role focuses on Pendo administration, driving user adoption through in-app solutions, and analyzing product usage data. The ideal candidate has hands-on experience with Pendo and a strong understanding of SaaS software. The company offers a hybrid work model, a comprehensive benefits package, and a commitment to employee growth. Join a dynamic team that values collaboration and innovation in the legal tech space.

Qualifications

• Extensive hands-on experience as a Pendo Administrator.
• Technical understanding of SaaS software (HTML/CSS selectors is a must).
• Ability to analyze and report user behavior.

Responsibilities

• Drive best practices for the global Pendo instance.
• Design in-app guides to improve user adoption.
• Create dashboards for leadership to track metrics.

Skills

Pendo Administration

SaaS software understanding

Analytical skills

Stakeholder collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Pendo

HTML/CSS

Job description

A leading legal technology provider in Raleigh, NC, is seeking an In‐Product Customer Experience Lead. This role focuses on Pendo administration, driving user adoption through in-app solutions, and analyzing product usage data. The ideal candidate has hands-on experience with Pendo and a strong understanding of SaaS software. The company offers a hybrid work model, a comprehensive benefits package, and a commitment to employee growth. Join a dynamic team that values collaboration and innovation in the legal tech space.