Peer Support Specialist

Circle-the-Cit; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Circle-the-Cit is seeking a patient support specialist for a full-time, benefited role in our medical respite program in Phoenix, AZ. The position focuses on championing patient needs, creating a safe environment, and enabling progress toward short- and long-term goals.

Responsibilities include admissions/discharges, harm-reduction aligned care, and collaboration with nursing and behavioral health teams. Bilingual Spanish helpful; requires BLS, 21+ and valid AZ driver’s license.

Qualifications

• Minimum 1 year experience in behavioral health
• Lived experience required
• BLS certification preferred

Responsibilities

• Assist with admissions and discharges in the respite center
• Support substance use recovery using harm reduction and trauma-informed approach
• Collaborate with RN Program Manager to enhance the respite program
• Plan and implement groups with Behavioral Health Consultant (BHC)
• Respond to urgent situations in a trauma-informed manner
• Document in electronic health record as required
• Participate in group and individual supervision and mandatory trainings
• Provide excellent customer service and teamwork
• May provide transportation as needed
• Attend required meetings and complete training

Skills

Behavioral health knowledge

Vital signs

English literacy

Communication skills

Customer service

Critical thinking

Lived experience

BLS certification

Education

High school diploma or GED

Peer Support training

Peer Support certification

Job description

Summary of Position:The purpose of this full-time benefited eligible position is to champion the needs of the patients at the medical respite program by providing a safe, supportive, and therapeutic environment. The patient support specialist will assist in reaching long-term and short-term goals both in and out of respite. This is a safety sensitive position.Essential duties:Duties include, but are not limited to:Assist with admissions, discharges, and familiarity with the respite center.Support substance use recovery in a harm reduction and trauma-informed mannerWorks in conjunction with the RN Program Manager to enhance the respite program and promote services.Will help plan and implement groups in collaboration with the Behavioral Health Consultant (BHC), focused on optimal mental health including topics centered on well-being, motivational interviewing, distress tolerance, coping skills, etc.Responds to urgent situations as they arise in a trauma-informed manner.Completes required documentation in electronic health record as required.Participate in group and individual supervision.Provides excellent customer service, creating an environment of collaboration.Attend required meetings and complete mandatory training.May be required to provide transportation on an as needed basis.Performs other duties as required.Qualifications:Basic Knowledge and Skills:Basic knowledge of principles of behavioral health recovery.Able to obtain vital signs accurately.Proficient in reading and writing skills in English.Excellent communication and customer service skills.Ability to work in a fast-paced, challenging environment.Ability to apply critical thinking and respond calmly to challenging situations.Demonstrates interest in working with an underserved population.BLS Certification.High school diploma or General Education Development (GED).Lived experience required.Completion of Peer Support training and Peer Support certification.Fingerprint clearance card required.Minimum 1 year experience in the behavioral health field.Experience in a medical environment highly desirable.Bi-lingual- Spanish highly desired.Must be at least 21 years old.Valid Arizona driver’s license, in effect for at least 3 years.Physical and Mental Requirements:Position requires extended periods of sitting and standing.Position requires regular bending and reaching.