Peer Support Specialist

Best Point Education & Behavioral Health; Hamilton (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage -

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employer-paid life insurance

Job summary

Best Point Education & Behavioral Health is seeking a compassionate Peer Support Specialist in Hamilton, OH. You will provide peer support to clients facing behavioral health needs, using your lived experience to help them navigate services and build confidence in accessing supports for themselves and their families.

Work with a collaborative clinical team, engage families, and advocate for clients while maintaining professional boundaries and confidentiality.

Qualifications

• High school diploma or equivalent.
• Lived experience with behavioral health challenges.
• Strong communication, active listening, relationship-building, and engagement skills.
• Ability to travel to other work locations and throughout the community.
• Valid driver's license, clean driving record, and reliable auto insurance.
• Flexible schedule with evening availability.
• Ability to maintain confidentiality and follow agency policies and procedures.

Responsibilities

• Provide peer support using lived experience to encourage clients and families.
• Offer one-on-one peer consultation to help clients identify goals and navigate services.
• Support clients as they work toward goals and advocate for themselves.
• Build trusting relationships while maintaining professional boundaries.
• Collaborate with clinical teams to engage families in recommended services.
• Document accurately in the electronic health record and maintain confidentiality.

Skills

Communication skills

Active listening

Relationship-building

Engagement skills

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hamilton, OH, US

Best Point Education & Behavioral Health is seeking a compassionate, supportive, and relationship-focused Peer Support Specialist to join our team. This position provides meaningful peer support to clients who are experiencing behavioral health challenges and/or mental health needs.

Using your lived experience, you will walk alongside clients as they navigate behavioral health services and other systems of care. You will help clients identify their goals, connect with resources, advocate for their needs, and build confidence in accessing the support available to their themselves and families.

This is a unique opportunity to turn personal experience into a source of hope and support for others while working alongside a collaborative clinical team.

Key Responsibilities

Peer Support & Family Engagement

• Use shared lived experience to provide hope, encouragement, and practical support to clients receiving services.
• Provide one-on-one peer consultation to help clients and/or caregivers identify goals and navigate systems of care.
• Walk alongside clients as they work toward their goals and advocate for themselves.
• Build trusting, supportive relationships with clients while maintaining appropriate professional boundaries.
• Help clients identify and strengthen natural supports and community connections.

Crisis Support & Care Coordination

• Collaborate with the clinical team to engage families and crisis clients in recommended services.
• Serve as a liaison and advocate for clients and caregivers who need peer support and assistance navigating services.
• Help clients and families access behavioral health services, social supports , and community resources.
• Build and maintain positive working relationships with service providers and community partners.
• Complete required documentation accurately and within established timelines.
• Maintain proficiency in the electronic health record system.
• Protect client and family confidentiality and adhere to HIPAA and agency requirements.
• Follow all Best Point policies, procedures, and professional standards.
• Participate in team meetings, training, and professional development as required.

Qualifications

• High school diploma or equivalent required.
• Lived experience as someone who has experienced behavioral health challenges and/or a mental health diagnosis.
• Strong communication, active listening, relationship-building, and engagement skills.
• Ability to build trusting relationships with clients and families.
• Ability to work collaboratively as part of a multidisciplinary team.
• Ability to travel to other work locations and throughout the community.
• Valid driver's license, clean driving record, and reliable auto insurance required.
• Flexible schedule with evening availability .
• Ability to maintain confidentiality and follow agency policies and procedures.

Pay: $20.00 per hour

We believe taking care of our employees is essential to taking care of our community. That's why we offer a comprehensive and affordable benefits package designed to support your health, financial well-being, career growth, and work-life balance. Our benefit costs are approximately 38% lower than those of other organizations our size, helping you keep more of what you earn.

• Medical, dental, and vision coverage -Starting as low as $27 a paycheck!
• Health Savings Account (HSA) with employer contributions up to $1,200 annually for a 2+ person plan
• Flexible Spending Account (FSA)
• Free preventive care and wellness programs
• Employee Assistance Program (EAP) for confidential emotional, financial, legal, and personal support
• Competitive 403(b) retirement plan with up to a 4% employer match
• Employer-paid life insurance valued at 2.5 times annual salary (up to $300,000). 100% paid by us!
• Short term & long-term disability
• Educational loan forgiveness support and resources
• 10% tuition discount for online programs through the University of Cincinnati
• Leadership Academy and professional development programs at no cost
• Interest‑free personal computer loan program
• Employee referral bonus program with payouts up to $1,000

Time Away to Recharge

• Generous Paid Time Off package
• Up to 34 days off in your first year for eligible employees
• 10 paid holidays annually
• Paid parental leave for birth, adoption, and foster placement
• Work‑life balance that supports your personal and professional success

This is a community-based position that may require working across office, community, school, and family settings. The Parent Peer Support Specialist may interact with families experiencing significant behavioral health challenges or crisis situations.

The position requires the ability to travel throughout the community and work collaboratively with families, clinical professionals, service providers, and community organizations. Evening availability is required based on the needs of the families served.

About Best Point

Best Point Education & Behavioral Health is Greater Cincinnati's most prolific nonprofit specializing in education, behavioral and therapeutic health services, and autism services for vulnerable and at-risk youth, their families, and caregivers.

We believe in creating an environment where employees can use their strengths, experiences, and skills to make a meaningful difference in the lives of children and families.

Our Culture

We lead our community with respect and tolerance, both internally and externally, and expect our employees to embrace these values in their day‑to‑day interactions.

Best Point is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category.