Team Leader of Peer Support Services

Sanctuaryhousegso; Greensboro (NC); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Retirement Plan

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Sanctuary House in Greensboro, NC seeks a compassionate, recovery-focused Peer Support Team Lead to mentor Certified Peer Support Specialists and guide our growing Peer Support Services program.

You will provide leadership, supervision, coaching, and ensure quality services aligned with Medicaid standards, while fostering hope, self-determination, and person-centered care in the community.

Qualifications

• Bachelor's degree required with relevant field preferred.
• Experience supervising behavioral health staff is desirable.
• Knowledge of recovery-oriented principles and peer support.
• Ability to mentor peers and foster a supportive team culture.

Responsibilities

• Provide leadership, supervision, and support to Certified Peer Support Specialists.
• Foster a recovery-oriented culture grounded in hope and person-centered planning.
• Provide administrative supervision, coaching, and professional development.
• Plan work assignments, coordinate caseloads, and monitor staff performance.
• Review service documentation to ensure quality and Medicaid compliance.
• Collaborate with peers to support recovery-oriented services.
• Monitor participant progress and adjust services to goals.
• Facilitate team meetings, quality improvement, and staff development.
• Lead or co-lead recovery-focused groups and coordinate community referrals.

Skills

Leadership

Mentoring

Supervision

Communication

Education

Bachelor's degree

Experience with adults with serious mental illness

Job description

Benefits:

• Retirement Plan
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Join Our Team and Make Recovery Possible

Sanctuary House is seeking a compassionate, motivated, and recovery-focused Peer Support Team Lead to help guide our growing Peer Support Services program. This is an exciting opportunity for an experienced Certified Peer Support Specialist to mentor fellow peers, support high-quality services, and help individuals build meaningful, self-directed lives in their communities.

As the Team Lead, you'll serve as both a leader and a mentor, helping Peer Support Specialists provide recovery-oriented services that inspire hope, promote independence, and empower individuals to achieve their personal goals.

What You’ll Do

• Provide leadership, supervision, and support to a team of Certified Peer Support Specialists (CPSS).
• Foster a recovery-oriented culture grounded in hope, self-determination, person-centered planning, and community inclusion.
• Provide administrative and supportive supervision to Peer Support staff, including regular individual supervision, coaching, and professional development.
• Plan work assignments, coordinate caseloads, and monitor staff performance based on the needs of the individuals served.
• Review service documentation to ensure quality, compliance, and adherence to Medicaid and agency standards.
• Collaborate with Certified Peer Support Specialists and the individuals they serve to support recovery-oriented, person-centered services.
• Monitor participant progress and the effectiveness of services, ensuring recovery goals remain the focus of service delivery.
• Facilitate team meetings, quality improvement activities, and ongoing staff development.
• Facilitate or co-facilitate recovery-focused groups based on participant needs and interests.
• Ensure referrals and connections to community resources are completed to support participants in achieving their recovery goals.
• Serve as a resource and advocate for Peer Support Services within the organization and throughout the community.
• Promote a positive team environment that values lived experience, recovery, respect, and continuous learning.

What We’re Looking For

• Qualified Professional (QP) as defined by North Carolina mental health service requirements (Bachelors degree with 2-4 years, depending on degree, post degree experience with ADULTS with serious mental illness)
• Knowledge of recovery-oriented principles, peer support philosophy, and the North Carolina Certified Peer Support Specialist role.
• Experience supervising, mentoring, or leading behavioral health staff.
• Strong leadership, coaching, and team development skills.
• Ability to foster a culture of hope, recovery, self-determination, and person-centered care.
• Experience reviewing documentation, monitoring quality, and ensuring compliance with Medicaid and agency standards.
• Excellent communication, organizational, and problem-solving skills.
• Experience collaborating with community providers and coordinating services.
• Ability to work independently while building a strong, collaborative team environment.
• Valid North Carolina driver's license, reliable transportation, and the ability to travel throughout the community.

Why You’ll Love Working Here

At Sanctuary House, we believe people recover through connection, purpose, and community. We invest in our staff because we know they are the heart of recovery.

We offer:

• Competitive salary
• Comprehensive benefits package
• Paid time off and holidays
• Ongoing training and professional development
• Supportive leadership
• Opportunities for career growth
• The opportunity to make a meaningful difference every day