Per Diem Practice Support Assistant

Optum; Medford (MA); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Optum is seeking a Per Diem Practice Support Assistant in Medford, MA to help a Pediatrics team deliver high-quality patient care. You will handle scheduling, data accuracy, patient outreach, and front-desk tasks across varied hours.

The role requires a High School Diploma or GED and 1+ years of customer service, with preferred Associate's in medical office administration and experience with Epic EMR. Some pediatrics exposure helps, and scheduling software experience is valued.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• Basic proficiency with Microsoft Office.

Responsibilities

• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting; handle follow-up activities and referrals.
• Deliver exceptional customer service and resolve escalated issues.
• Oversee waiting room operations and assist with check-in/check-out processes.
• Process forms, prior authorizations, prescriptions renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Problem solving

Education

High School Diploma or GED

Associate's degree in medical office administration

Tools

Epic EMR

Scheduling software

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together.

Position in this function performs Per Diem Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the Pediatrics team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks.

Location

26 City Hall MallMedford, MA 02155

Schedule: This is a per diem role

there is no set schedule. Will be called in to provide coverage depending on business need during the business hours of Monday - Friday, 7:45am - 6pm.

Departmen

Pediatrics

Primary Responsibilities:

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting; handle follow-up activities, referral tracking and insurance authorization processing
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow
• Participate in quality improvement initiatives and special projects

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience
• Basic proficiency with Microsoft Office

Preferred Qualifications:

• Associate's degree in medical office administration program
• Previous Pediatrics experience
• Proven experience with scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Benefits & Compensation

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). We comply with all minimum wage laws as applicable.

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED