Pediatrics Patient Services Coordinator

Columbia University; New York (NY); On-site; USD 61,000 - 74,000; Full time

Job summary

Columbia University Medical Center’s Department of Pediatrics seeks an Administrative Aide in a full-time role to support daily clinical operations within the hospital practice. Responsibilities include greeting patients, triaging visits, updating EPIC records, and coordinating referrals and authorizations.

We offer a collaborative environment with opportunities to assist physicians and nursing staff, maintain scheduling templates, and handle patient communications.

Qualifications

• Bachelor’s degree and at least two to three years of related experience or equivalent in education and/or business experience.
• Fluency in Spanish preferred.

Responsibilities

• Meet and greet patients.
• Triage all new patient visits, with insurance approvals and referrals.
• Verify/update all patient demographic information in EPIC.
• Obtain/verify all patient insurance information.
• Verify patient's insurance eligibility.
• Inform and advise patients of insurance and CU billing protocols.
• Process patient arrivals through EPIC and manage referrals/pre-authorizations.
• Collect all co-pays and patient fees at time of service.
• Filter/triage calls and take accurate messages.
• Monitor EPIC Work Queues for open referrals and follow-up.
• Schedule exiting patients for follow-up visits and referrals.
• Manage patient portal messages and respond to clerical tasks.

Skills

Spanish language

Education

Bachelor’s degree

Job description

Columbia University Medical Center’s Department of Pediatrics seeks an Administrative Aide in a full-time role to support daily clinical operations within the hospital practice. Responsibilities include greeting patients, triaging visits, updating EPIC records, and coordinating referrals and authorizations.

We offer a collaborative environment with opportunities to assist physicians and nursing staff, maintain scheduling templates, and handle patient communications.