Pediatrics Administrative Aide: Patient Care & Scheduling

Columbia University Irving Medical Center; New York (NY); On-site; USD 61,000 - 74,000; Full time

Job summary

Columbia University Irving Medical Center's Department of Pediatrics is seeking an Administrative Aide for a full-time position to support the Department of Pediatrics - Clinical Practice. CUIMC's Pediatrics programs span healthcare, education and research with diverse clinical and research activities.

At CUIMC, benefits are provided and a commitment to service, teaching and patient care is emphasized. The role focuses on daily clerical support, patient interactions, scheduling and EPIC system

Qualifications

• Bachelor’s degree and at least two to three years of related experience or equivalent in education and/or business experience.
• Fluency in Spanish preferred.

Responsibilities

• Meet and greet patients.
• Triage all new patient visits, with insurance approvals and referrals.
• Verify/update all patient demographic information in EPIC.
• Obtain/verify all patient insurance information.
• Verify patient's insurance eligibility.
• Inform and advise patients of insurance and CU billing protocols.
• Process patient arrivals through the EPIC system indicating arrivals and no-shows; confirm referrals and pre-authorizations; contact referring physicians as necessary.
• Collect all co-pays and patient fees at time of service.
• Filter/triage calls in order of urgency; take accurate phone messages.
• Receive all pending patient medical records and scan into EPIC.
• Responsible for physician's schedule; maintain daily EPIC scheduling templates.
• Monitor EPIC Work Queues for open referrals & follow up.
• Schedule exiting patients for follow up visits and diagnostics.
• Provide exiting patients with confirmations for doctor and diagnostic appointments.
• Manage incoming patient messages via CONNECT PORTAL and respond or task clinical tasks within 2 days.
• Turnaround timeframe.
• Medical Record Tasking and Follow Up.
• Complete and provide school letters.
• Print and Mail/Fax all New Visit/Consult Letters to providers as needed.
• Print and give patients office visit summaries and education material in compliance with Meaningful Use policy.
• Assist MD/Nursing staff with patient requests for ancillary testing and authorization.
• Cross coverage when needed within two practice locations.

Skills

Fluency in Spanish

Administrative support

Education

Bachelor’s degree

Job description

Columbia University Irving Medical Center's Department of Pediatrics is seeking an Administrative Aide for a full-time position to support the Department of Pediatrics - Clinical Practice. CUIMC's Pediatrics programs span healthcare, education and research with diverse clinical and research activities.

At CUIMC, benefits are provided and a commitment to service, teaching and patient care is emphasized. The role focuses on daily clerical support, patient interactions, scheduling and EPIC system