Pediatrics Clinical Operations Leader (Multi-Clinic)

Washington University in St. Louis; Ann Arbor (MI); On-site; USD 78,000 - 120,000; Full time

Benefits offered by this job

Up to 22 vacation days and 10 holidays

Competitive health insurance

Metro U-Pass transit for eligible员工

Tuition assistance programs

Job summary

Washington University in St. Louis is seeking an experienced Clinical Operations Manager to oversee operational management of clinical services within the adult division.

You will coordinate patient services, staff supervision, scheduling, and quality improvement initiatives to deliver high-quality care efficiently. You will lead multi-clinic operations, manage budgets and resources, ensure safety compliance, and mentor staff.

Qualifications

• Bachelor’s degree required or combination of education and/or experience may substitute for minimum education.
• Master’s degree is preferred.
• Basic Life Support (BLS) certification must be obtained within one month of hire date.
• Basic Life Support certification online without skills assessment not sufficient to meet BLS requirements.

Responsibilities

• Manage clinical operations across multiple sub-specialty clinics within the adult division, ensuring high customer satisfaction and effective issue resolution.
• Oversee coordination and delivery of patient services, and implement performance and quality improvement processes.
• Interface with scheduling, registration, and training to ensure efficient processes and ongoing competency development.
• May manage multiple clinic locations, handling staffing, hiring, training, and evaluations while ensuring licensing and certifications are up to date.
• Participate in operational budgeting and manage supply purchases, par levels, and space/equipment maintenance; provide reporting and analysis.

Skills

Communication

Customer Service

Data Compilation

Problem Solving

Regulatory Requirements

Safety Practices

Interpersonal Communication

Medical Records Management

Negotiation

Ophthalmology

Organizational Processes

Patient Counseling

Patient Interviews

Patient Services

People Management

Technical Knowledge

Education

Bachelor’s degree

Master’s degree

Job description

Washington University in St. Louis is seeking an experienced Clinical Operations Manager to oversee operational management of clinical services within the adult division.

You will coordinate patient services, staff supervision, scheduling, and quality improvement initiatives to deliver high-quality care efficiently. You will lead multi-clinic operations, manage budgets and resources, ensure safety compliance, and mentor staff.