Pediatrics Care Team Assistant: Patient Navigation & Support

legacycommunityhealth; Baytown (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid time off and holidays

Flexible Spending Account (FSA)

403(b) Retirement Plan with company 1:

Disability (Short/Long)

$0 Copay for Legacy Providers

$0 Copay for Legacy Pharmacies

Travel Insurance

Pet Insurance

Gym membership

Job summary

Legacy Community Health in Baytown, TX is seeking a Care Team Assistant - Pediatrics (CTA) to serve as a trusted contact for patients, families and caregivers, supporting call center and care teams. You will combine clinical coordination, patient communication, and clerical tasks to help keep care connected and accessible.

You will assist with pre-visit planning, medication management, referrals, and documentation, while upholding PCMH standards and ensuring timely, compassionate service to the

Qualifications

• High-school level education or equivalency.
• Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in inpatient or outpatient setting.
• Must maintain BLS/CPR certification.

Responsibilities

• Communicate with patients and families; address calls using protocol-based triage.
• Route inquiries to providers; document in electronic health record.
• Return patient calls as directed by the provider.
• Send results or letters to patients; provide timely delivery of information.
• Assist with transitions of care and care coordination tasks.
• Assist with pre-visit planning and lab/imaging result tracking.
• Support referrals and documentation in the medical record.
• Maintain patient confidentiality and professional environment.

Skills

EHRS competency

Excellent communication

Excellent customer service

Multi-tasking

Organizational skills

Typing & computer skills

Discretion & privacy

Deadline management

Education

High school diploma or equivalent

Medical Assistant Certification or equivalent OR 2 years clinical experience

Tools

EHRS system

Job description

Legacy Community Health in Baytown, TX is seeking a Care Team Assistant - Pediatrics (CTA) to serve as a trusted contact for patients, families and caregivers, supporting call center and care teams. You will combine clinical coordination, patient communication, and clerical tasks to help keep care connected and accessible.

You will assist with pre-visit planning, medication management, referrals, and documentation, while upholding PCMH standards and ensuring timely, compassionate service to the