Pediatric Triage Nurse Supervisor - Lead & Improve Care

PriMed Physicians Inc.; Dayton (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

PriMED Physicians is seeking a Pediatric Triage Nurse Supervisor (RN) to lead our pediatric triage program in Dayton, OH. The role balances direct triage duties (approximately 50%) with administrative responsibilities, including staff supervision, scheduling, performance evaluation, and quality assurance.

The ideal candidate will have an active RN license, 3–5 years of pediatric nursing experience with triage, and proven leadership abilities.

Qualifications

• Current Registered Nurse (RN) license.
• Minimum 3–5 years of pediatric nursing experience; triage experience required.
• Previous leadership, supervisory, or charge nurse experience desired.
• Strong clinical assessment skills and deep understanding of pediatric care.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency with electronic health records and call documentation systems.
• Ability to manage competing priorities in a fast-paced, dynamic environment.

Responsibilities

• Provide direct telephone triage for pediatric patients and families using established clinical protocols, evidence-based guidelines, and critical nursing judgment.
• Assess patient symptoms, determine acuity, and recommend appropriate levels of care (e.g., home care, clinic visit, urgent/emergent care).
• Offer clear, compassionate education and instructions to caregivers, ensuring comprehension and adherence to recommended care.
• Document all triage encounters accurately, timely, and in accordance with organizational standards, regulatory requirements, and best practices.
• Serve as a clinical resource and escalation point for triage nurses who need additional support or guidance.
• Maintain current knowledge of pediatric clinical guidelines, triage standards, and organizational protocols.
• Oversee daily operations of the pediatric triage program to ensure efficient workflow, appropriate staffing levels, and timely response to patient calls.
• Develop and maintain triage protocols, workflows, and policies in collaboration with clinical leadership.
• Monitor call volumes, wait times, and triage outcomes to ensure program effectiveness and operational performance.
• Identify operational issues or gaps and implement solutions to improve service delivery.
• Supervise pediatric triage nursing staff, providing coaching, mentorship, and professional support.
• Conduct regular performance evaluations, competency assessments, and ongoing professional development planning.
• Coordinate new staff onboarding, orientation, and training on triage protocols, electronic systems, and workflow processes.
• Facilitate regular team meetings, communication updates, and case review sessions.
• Foster a positive team culture that emphasizes collaboration, accountability, and high-quality patient care.
• Lead quality assurance activities, including call audits, chart reviews, and evaluation of triage accuracy and protocol adherence.
• Track quality metrics and develop improvement plans in alignment with organizational goals and regulatory requirements.
• Support patient safety initiatives, risk management processes, and incident follow-up as needed.
• Ensure compliance with HIPAA, state nursing regulations, and internal policies.
• Develop and manage staff schedules to ensure adequate triage coverage during all operational hours.
• Coordinate PTO requests, shift changes, emergency coverage, and call-out procedures.
• Maintain accurate staffing and productivity records; prepare reports and data summaries for leadership as needed.
• Collaborate with other clinical departments to support integrated care and seamless communication across teams.

Skills

RN license

Pediatric nursing experience

Leadership experience

Communication skills

EHR proficiency

Prioritization skills

Tools

Electronic health records

Job description

PriMED Physicians is seeking a Pediatric Triage Nurse Supervisor (RN) to lead our pediatric triage program in Dayton, OH. The role balances direct triage duties (approximately 50%) with administrative responsibilities, including staff supervision, scheduling, performance evaluation, and quality assurance.

The ideal candidate will have an active RN license, 3–5 years of pediatric nursing experience with triage, and proven leadership abilities.