Scheduling Specialist

Children's Rehabilitation Institute TeletonUSA; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Children's Rehabilitation Institute TeletonUSA is seeking a Scheduling Specialist to organize daily pediatric appointments in alignment with treatment plans. The role requires empathetic, customer-focused communication in a fast-paced setting, with responsibilities spanning demographic verification, insurance checks, scheduling, and patient inquiries.

The ideal candidate has at least 3 years in customer service within healthcare, strong computing skills, and proficiency with scheduling systems.

Qualifications

• High school diploma or GED.
• Minimum of 3 years of customer service and/or prior experience in medical or hospital setting.
• Excellent computer skills, including health care databases, scheduling software, Outlook and messaging services.
• Bilingual in Spanish is required.

Responsibilities

• Verify patient/family demographic information and enter into the electronic health record.
• Confirm insurance is verified prior to appointments.
• Perform admin duties: calls, filing, scheduling, and follow-ups.
• Answer, investigate, and direct patient inquiries to medical staff.
• Protect patient information following HIPAA and policies.
• Schedule patient appointments and ensure adherence to rules.

Skills

Customer service

Communication skills

Empathy

Bilingual Spanish

Multi-tasking

Education

High school diploma or GED

Tools

Health care patient databases

Patient scheduling software

Microsoft Outlook

Job description

• In conjunction with the Medical department, the Scheduling Specialist organizes the daily appointments for services of children in accordance with their designated treatment plan.
• The Scheduling Specialist has excellent customer service and communications skills, demonstrates empathy, is people focused, works in a fast-paced environment, able to multi-task, adapts well to change and is resourceful while meeting deadlines
• Obtains and verifies patient and family identification as well as other documents (ex, insurance, financial info). Enters appropriate information into the system.
• Appropriately communicates with team members and management.
• Provides and assists patients and families with CRITUSA´s services.
• Ensures patients and families adhere to CRITUSA’s rules and regulations.
• Transmits CRIT Mission/Vision/Values to patients and families.

SUMMARY OF RESPONSIBILITIES:

• In conjunction with the Medical department, the Scheduling Specialist organizes the daily appointments for services of children in accordance with their designated treatment plan.
• The Scheduling Specialist has excellent customer service and communications skills, demonstrates empathy, is people focused, works in a fast-paced environment, able to multi-task, adapts well to change and is resourceful while meeting deadlines
• Obtains and verifies patient and family identification as well as other documents (ex, insurance, financial info). Enters appropriate information into the system.
• Appropriately communicates with team members and management.
• Provides and assists patients and families with CRITUSA´s services.
• Schedules patient appointments.
• Ensures patients and families adhere to CRITUSA’s rules and regulations.
• Transmits CRIT Mission/Vision/Values to patients and families.

ESSENTIAL FUNCTIONS:

• Verify patient/family demographic information and enter this information in the electronic health record, to include scanning, filing, purging, and checking for or obtaining required missing documents.
• Confirm that patient’s insurance has been verified, prior to appointments.
• Perform administrative duties including answering/returning calls, filling, scheduling appointments, contact families, following up with inquiries.
• Answer, investigate, and/or direct patient inquiries or complaints to the appropriate medical staff member.
• Serves and protects CRITUSA’s community by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Enhance patient advocacy and CRITUSA’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensure the protection of confidential information in accordance to HIPAA guidelines as well as organizational policies.
• Other duties as assigned.

JOB SPECIFICATIONS:

• KNOWLEDGE/SKILLS:
• Experience in customer service, preferably in health care setting.
• Knowledge of pediatric rehabilitation.
• Flexible, team player attitude, rotates through lobby desks, front offices, call center, or train.
• Must be able to interpret physician indications to schedule appointments as appropriate.
• Maintain files and/or records for the purpose of ensuring the availability of information as required for reference or compliance.
• Excellent communication and writing/documentation skills, including updating patient account with attention to detail.
• Must possess specific knowledge-based competencies required to satisfactorily perform the duties including pertinent codes, policies, regulations and/or laws.
• Skill in operating a computer and other office equipment.
• ATTITUDES:
• We love who we serve
• We forge a culture of justice, rights and inclusion
• We are faithful to our mission
• We are responsible and live our work with passion
• We generate creative ideas and put them into practice
• We are resourceful and committed to sustainability in all our actions
• We are generous, committed to transforming the lives of the families we serve regardless of their insurance or ability to pay
• EDUCATION/CERTIFICATIONS:
• High school diploma or GED.
• Minimum of 3 years of Customer Service and/or prior experience in medical, or hospital setting.
• Excellent computer skills, including experience with health care patient databases, patient scheduling software, Microsoft Outlook, messaging service.
• Must be able to tactfully handle Human Relations obstacles.
• GENERAL INFORMATION:
• Bilingual in Spanish required.