Pediatric Referral Care Coordinator

Nflpediatrics; Lake City (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

North Florida Pediatrics is seeking a Referral Specialist to coordinate care between patients and referred services. You will handle outgoing referrals, follow up with families, verify insurance, and maintain accurate patient records in a busy outpatient setting.

Experts in HIPAA compliance and confidentiality will thrive, as will those who excel at communication and multitasking in a fast-paced clinic environment. Excellent customer service is essential for patients, families, and staff.

Qualifications

• Knowledge of HIPAA regulations governing PHI.
• Experience with medical receptionist tasks in outpatient settings.
• Familiarity with referring practices and specialist networks.
• Proficient with Windows 10+ and daily office equipment.
• Strong time management and multitasking abilities.
• Excellent written and verbal communication.

Responsibilities

• Manage outgoing referrals for NFP patients.
• Follow up with patients before and after referrals.
• Input new patient information and ensure records accuracy.
• Verify patient insurance using lookup tools.
• Prepare and maintain patient charts.
• Ensure confidentiality and PHI security.
• Handle incoming calls and route messages.
• Schedule and update patient appointments.
• Contact patients to reschedule missed appointments.
• Collaborate with regional operations and train staff as needed.
• Provide excellent customer service to patients and families.

Skills

Office365

HIPAA compliance

PHI privacy

Medical reception

Appointment scheduling

Communication skills

Time management

Data entry accuracy

Education

High School Diploma or GED

2 years outpatient referral/ER/medical office experience

College coursework in medical administration

Tools

Phone/Fax/Printers

Insurance lookup tools

Office equipment

Job description

North Florida Pediatrics is seeking a Referral Specialist to coordinate care between patients and referred services. You will handle outgoing referrals, follow up with families, verify insurance, and maintain accurate patient records in a busy outpatient setting.

Experts in HIPAA compliance and confidentiality will thrive, as will those who excel at communication and multitasking in a fast-paced clinic environment. Excellent customer service is essential for patients, families, and staff.