Referral Coordinator

Pancare of Florida; Panama City (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

14 paid holidays

3 weeks of paid vacation per year

403(b) employer match

Job summary

PanCare of Florida is seeking a Referral Coordinator to bridge patients, providers, and partners. You will coordinate referrals, manage discharges, document authorizations, and uphold HIPAA standards while communicating with care teams.

Ideal candidates have at least 6 months in referral coordination and EHR/scheduling software; a high school diploma is required, with an Associate's degree preferred. This on-site role supports our Gulf Coast clinics and patient-centered care.

Qualifications

• High School Diploma or equivalent.
• At least 6 months of experience in referral coordination.
• At least 6 months experience with EHR systems and scheduling software.
• Knowledge of medical terminology, patient referral processes, and HIPAA compliance.

Responsibilities

• Coordinate and process referrals.
• Coordinate and process hospital discharges.
• Submit and track authorizations.
• Interface with corporate management, administrative personnel, medical, dental and behavioral staff.
• Identify health needs of the patient and family expectations.
• Assess resources and support networks for the patient.
• Assist in development and revision of treatment plans and monitor progress.
• Maintain an active caseload and procure additional services as needed.
• Review and facilitate mental health referrals from other sources where appropriate.
• Maintain patient and program records per standards and regulations.
• Maintain confidentiality and professional conduct.
• Participate in continuing education and stay informed in area(s) of expertise.
• Attend meetings and meet with supervisors regularly.

Skills

Referral coordination

EHR experience

HIPAA compliance

Healthcare terminology

Education

High School Diploma or equivalent

Associate's degree in health administration (preferred)

Tools

Electronic Health Records (EHR) systems

Scheduling software

Job description

We are hiring!

We are looking to hire a Referral Coordinator. In this vital role, you will serve as a key connection between our patients, providers, and specialty partners—helping to ensure that every patient receives timely, coordinated care. The ideal candidate is highly organized, detail-oriented, and passionate about supporting patients as they navigate their healthcare journey. If you thrive in a collaborative environment and take pride in making the referral process smooth and efficient for both patients and providers, we invite you to join our dedicated care team.

This position is located at our Gulf Coast State College Clinic.

Your responsibilities include the following:

• Coordinate and process referrals
• Coordinate and process hospital discharges
• Submit and track authorizations
• Interface with corporate management, administrative personnel, medical, dental and behavioral staff
• Identifies the health needs of the patient and the expectations of the family.
• Makes an assessment of the resources and support network at the patient’s disposal.
• Assists in development, implementation, and revision of individual treatment plans; assures that services provided are specified in the Treatment Plan; and monitors progress toward treatment goals.
• Maintains an active caseload, providing interventions as needed and within areas of expertise and limits of credentials; assures procurement of additional services as needed.
• Reviews and facilitates, if appropriate, mental health referrals from other sources such as primary care, school health, etc. Offers alternative recommendations where necessary.
• Maintains patient and program records in accordance with applicable standards and regulations, grant requirements, etc.
• Maintains a high level of ethical conduct regarding confidentiality, dual relationships, and professional stature.
• Participates in continuing education activities, remaining knowledgeable in area(s) of expertise.
• Attend meetings, as appropriate, and meet regularly with supervisors to exchange pertinent information and receive supervision.

Required Qualifications:

• High School Diploma or equivalent
• At least 6 months of experience in referral coordination
• At least 6 months experience with electronic health record (EHR) systems and scheduling software
• Knowledge of medical terminology, patient referral processes, and healthcare regulations, including HIPAA compliance

Preferred Qualifications:

• Associate's degree in health administration, Medical Office Administration, ora related field
• At least 2 years of experience in a healthcare setting, preferably in referral coordination, medical office, or patient services role.
• Experience with insurance verification and authorization processes
• Experience working in a Federally Qualified Health Center (FQHC) or community health setting

PanCare provides a comprehensive benefits package to include medical, dental, and vision insurance. In addition, to health coverage, we offer 14 paid holidays and 3 weeks of paid vacation per year. Employees are also eligible to participate in our 403(b) plan with a 6% employer match and 3% base employer contribution.

Join PanCare of Florida and be part of a dedicated team that is committed to delivering high-quality healthcare to our communities. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients. Together, we can continue to improve patient outcomes and build healthier communities.

PanCare of Florida is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.