Pediatric Phlebotomist & Lab Support

Children's National Medical Center; Washington (District of Columbia); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) plan

Life and disability coverage

Tuition assistance

Commuter benefits

Job summary

Children's National Hospital in Washington, DC seeks a Clinical Lab Support Rep to provide patient services and administrative support in a busy outpatient phlebotomy setting.

You will handle specimen processing, scheduling, registration, and coordination with parents, physicians and staff, while working under moderate supervision.

The role combines clinical tasks with clerical duties and training responsibilities to ensure timely processing and accurate test results.

Qualifications

• High School Diploma or GED required.
• 2 years related experience in an accredited clinical setting.

Responsibilities

• Process specimens by centrifugation, aliquot and sort into specific test areas and for storage.
• Coordinate the pickup and delivery of specimens for specific areas of the laboratory.
• Troubleshoot specimen processing procedures.
• Investigate and handle improperly labeled specimens, requisition problems and inadequate specimens.
• Perform order and result entry, reference lab batch creation/release and special handling/packaging for send-out specimens.
• Will schedule and register patients in the computer system.
• Greet patients and parent in a courteous and consumer-oriented manner, check patient into scheduling system and/or update computer system information.
• Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet.
• Verify the insurance information is complete prior to procedure and collect and verify preauthorization/referral information.
• Complete computer-aided, on-line registration with parent/guardian via telephone or in person in a courteous and consumer oriented manner.
• Answer inquiries and give test results by phone, answers general information and specimen requirement questions and route technical questions to appropriate area for answers
• Answer telephone professionally and courteous.
• Verify insurance eligibility and coverage for anticipated procedures.
• Notify parents of the need for completed insurance referral form or preauthorization of test requests.
• Counsel parents or refer parent to Manager or Coordinator for financial information and direction.
• When assigned, train employees, students, and others in the duties described in job description
• Enter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports.
• Check test requisitions for completeness.
• Request additional forms or documents from referring physician as necessary.
• Confirm ICD9 codes are included and contact referring physician to confirm.
• Contact referring physician to confirm questionable test requests.
• Order tests in LIS; attach label to test requisition and place in appropriate location for specimen collection.
• Monitor and maintain daily records of laboratory equipment as required; maintain simple laboratory equipment and notify technician/technologist of unresolved problems.
• Order routine inventory and supply requests.
• Distribute forms/letters/mail/lab results.
• Maintain Lab Customer Service Desk files.
• Copy , fax and distribute documents.
• Collect blood specimens by venipuncture and capillary method; perform special procedures such as collection of specimens for sweat chloride test and administration of xylose.
• Conduct assigned routine laboratory tests such as urine dipstick, loading automated analyzers, preparation of slides for microscopic analysis.

Education

High School Diploma or GED

Job description

Children's National Hospital in Washington, DC seeks a Clinical Lab Support Rep to provide patient services and administrative support in a busy outpatient phlebotomy setting.

You will handle specimen processing, scheduling, registration, and coordination with parents, physicians and staff, while working under moderate supervision.

The role combines clinical tasks with clerical duties and training responsibilities to ensure timely processing and accurate test results.