Pediatric Patient Service Representative - Doctor's Office - Town & Country

Esse Health; Chesterfield (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA/FSA

Fraud protection

Legal benefits

Pet benefits

Paid time off

9 paid holidays

401k match

Profit sharing

Tuition reimbursement

Wellness program

Mentorship

Work-life balance

Job summary

Esse Health is seeking a Patient Service Representative for Mason Road Pediatrics in Town & Country, MO. This full-time position includes 8:00 a.m. - 5:00 p.m. M-F with Saturday rotation, no nights or holidays, outpatient clinic duties, and benefit eligibility.

Key tasks include check-in/check-out, scheduling, co-pay collection, insurance verification, and referrals. Strong communication and healthcare knowledge are preferred in a positive team environment.

Qualifications

• High school diploma or equivalent.
• 1+ years experience in public-facing roles, preferably in healthcare.
• Knowledge of medical terminology.
• Knowledge of health insurance plans (HMO, PPO, etc.).
• Proficient with PC/Windows.
• Familiarity with medical coding.
• Ability to communicate effectively with patients and coworkers.

Responsibilities

• Check-in and check-out patients.
• Schedule patient appointments.
• Collect co-payments.
• Verify insurance.
• Register patients and update demographics.
• Answer incoming calls.
• Assist with referrals.
• Balance monies at day end.
• May enter physician charges into the computer.
• May bill hospital/nursing home charges if required.

Skills

Medical terminology

Health insurance plans

PC/Windows proficiency

Medical coding familiarity

Customer service experience

Communication skills

Public interactions

Education

High School Diploma

Job description

Job Details

Posting Details

• Posted on November 2, 2026

Locations

Showing 1 location

Mason Road Pediatrics
Town & Country, MO 63017, USA

• Office Clerical
• Full-Time
• Requisition #: PEDIA007591

Description

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.

SIGN ON BONUS ELIGIBLE!!

Join Our Team:

We are searching for a Patient Service Representative for our Mason Road Pediatrics office located at 13001 North Outer 40 Road in Town & Country!

Opportunity:

• Full-time opening
• Monday - Friday, 8:00 a.m. - 5:00 p.m. This position also shares in rotating coverage of a Saturday morning shift
• No nights or holidays
• Outpatient clinical practice
• Benefit eligible

Day-to-Day:

• Perform patient check-in/check-out
• Schedule patient appointments
• Collect co-payments
• Verify insurance
• Register patients/update patient demographics
• Answer the telephone
• Assist with referrals
• Balance monies at day end
• May be required to enter physician-related charges into the computer
• May be required to bill hospital/nursing home charges

Who we are seeking (preferred):

• The Patient Service Representative is highly visible in their interactions with patients and must therefore project a positive office image at all times including smiling, greeting patients with enthusiasm, and maintaining an upbeat, positive attitude in all interactions with patients and coworkers.
• Formal training which will probably be indicated by a high school diploma or equivalent.
• 1 or more years of experience working with the public, preferably in a healthcare setting.
• Knowledge of medical terminology,
• Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• PC/Windows proficiency.
• Medical coding familiarity.
• Willingness to assign high priority to patient comfort and satisfaction.
• Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.

What We Offer:

• Physician-led, supportive practice environment
• Benefits the first of the month following your hire date
• Available benefits: Medical,Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous
• Generous PTO policy + 9 paid holidays
• 401k match + profit sharing
• Tuition reimbursement
• Wellness program
• Opportunities for professional growth and mentorship
• Emphasis on work-life balance

EOE

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.