Pediatric Patient Experience Specialist – Sign-On Bonus

Esse Health; Chesterfield (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA/FSA

Fraud protection

Legal benefits

Pet benefits

Paid time off

9 paid holidays

401k match

Profit sharing

Tuition reimbursement

Wellness program

Mentorship

Work-life balance

Job summary

Esse Health is seeking a Patient Service Representative for Mason Road Pediatrics in Town & Country, MO. This full-time position includes 8:00 a.m. - 5:00 p.m. M-F with Saturday rotation, no nights or holidays, outpatient clinic duties, and benefit eligibility.

Key tasks include check-in/check-out, scheduling, co-pay collection, insurance verification, and referrals. Strong communication and healthcare knowledge are preferred in a positive team environment.

Qualifications

• High school diploma or equivalent.
• 1+ years experience in public-facing roles, preferably in healthcare.
• Knowledge of medical terminology.
• Knowledge of health insurance plans (HMO, PPO, etc.).
• Proficient with PC/Windows.
• Familiarity with medical coding.
• Ability to communicate effectively with patients and coworkers.

Responsibilities

• Check-in and check-out patients.
• Schedule patient appointments.
• Collect co-payments.
• Verify insurance.
• Register patients and update demographics.
• Answer incoming calls.
• Assist with referrals.
• Balance monies at day end.
• May enter physician charges into the computer.
• May bill hospital/nursing home charges if required.

Skills

Medical terminology

Health insurance plans

PC/Windows proficiency

Medical coding familiarity

Customer service experience

Communication skills

Public interactions

Education

High School Diploma

Job description

Esse Health is seeking a Patient Service Representative for Mason Road Pediatrics in Town & Country, MO. This full-time position includes 8:00 a.m. - 5:00 p.m. M-F with Saturday rotation, no nights or holidays, outpatient clinic duties, and benefit eligibility.

Key tasks include check-in/check-out, scheduling, co-pay collection, insurance verification, and referrals. Strong communication and healthcare knowledge are preferred in a positive team environment.